Qa Analyst Jobs

Qa Analyst

Appen

Location:
Philippines, Imus or Bacoor, Cavite

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Quality Assurance (QA) Specialist plays a critical role in ensuring consistent service quality, compliance with client standards, and continuous performance improvement across the team. This position is responsible for conducting daily quality audits, managing quality-related updates, and serving as a key resource for associates and leadership in maintaining operational excellence. The QA Specialist proactively monitors performance trends, publishes quality communications, supports the floor with real-time guidance, and collaborates closely with supervisors, operations managers, and the client to drive a high-quality customer experience. This role also ensures timely and accurate reporting, dispute resolution, and alignment between internal operations and client expectations.

Job Responsibility:

Conduct Daily QA Audits Performs a set number of quality audits each day to ensure adherence to processes, guidelines, and client requirements
Monitor Quality Updates Tracks and reviews all quality-related updates received from the client to ensure timely dissemination and correct implementation
Data Quality Assurance: Make sure all annotations are accurate and consistent by following set guidelines and standards
Documentation: Keep clear records of your work, including any issues or findings from the comparison process
Continuous Improvement: Suggest ways to improve tools and processes based on your experience and insights from the tasks
Provide on-the-floor support, answer associate queries, and clarify quality-related concerns in real time
Publish and distribute daily QA performance reports to relevant stakeholders

Requirements:

Previous experience in quality assurance, content moderation is highly preferred
Proficient in English – reading, writing, speaking, and listening (B2 level or higher)
College graduate is a must but those with relevant experience will be considered
Candidates must demonstrate a willingness to work on-site with a flexible schedule at our office locations in Imus or Bacoor, Cavite

Additional Information:

Job Posted:
December 06, 2025

Work Type:

On-site work

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