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Qa Analyst (Salesforce)

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Blue Cross Blue Shield of Arizona

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Location:
United States , Phoenix

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a QA Analyst on the Salesforce team, your role involves designing and executing tests on computer applications and systems to ensure they meet customer stories and requirements. You will analyze the results, identify issues, and validate solutions to technical problems. Additionally, you will translate acceptance criteria into functional test cases to ensure all requirements are met and develop comprehensive and relevant test cases that cover various scenarios, including positive, negative, and regression cases.

Job Responsibility:

  • Design and execute tests on computer applications and systems to ensure they meet customer stories and requirements
  • Analyze results, identify issues, and validate solutions
  • Translate acceptance criteria into functional test cases
  • Develop comprehensive test cases covering various scenarios
  • Experience with Salesforce developer console and ability to query backend SF data
  • APIs and integration testing with external systems
  • Understanding how data is structured and managed within Salesforce
  • Salesforce Sales and Service Clouds and related objects
  • Documenting and communicating defects with developers and analysts
  • Develop basic test plans, test cases, and test data
  • Process test files and analyze test results
  • Perform day to day execution of test or regression cases/scripts
  • document results, log and retest defects
  • Develop, review, load and maintain test plans, test cases/scripts and test directories within test tool
  • Perform test execution and defect reporting utilizing testing tools
  • Assist with root cause analysis and triage of key/critical defects
  • Monitor and track traceability of business requirements/stories to tests executed
  • Participate in defect review meetings
  • Participate in show and tell meetings
  • Create project reports for test executed and defects discovered
  • Analyze, track, report, test and help resolve basic reported production problems
  • Identify problems and make recommendations for improved procedures
  • Design and execute test plans on more complex applications
  • Design, support, and maintain basic to intermediate test artifacts and data
  • May develop and maintain basic SQL queries
  • Participate or lead test related activities for small, scoped projects
  • Estimate test development and execution time frames
  • Research, analyze, and test moderately complex production problems
  • Develop and maintain SQL queries
  • Analyze and improve test related processes
  • Participate or lead test related activities for medium to large projects
  • Design and execute test plans on highly complex applications
  • Design, support, and maintain highly complex test artifacts
  • Research, analyze, and test highly complex production problems
  • Design, support, and improve quality processes and end to end test methods
  • Develop and maintain complex SQL queries
  • Evaluate high-level project information and assess project components to forecast work effort required
  • Provide peer-level review and mentoring
  • Participate and/or lead test related activities for large, scoped projects
  • Act as primary operational contact for all quality related activities as needed
  • Ensure Service Level Agreements are met
  • Lead, develop and mentor staff
  • Inform manager of any issues impacting the quality, efficiency and effective performance of the department
  • Assist the manager in the day-to-day operations of the department
  • Stay current on new developments in technology-related industries
  • Participate in corporate quality programs
  • Participate in on-call rotation

Requirements:

  • 1 year of experience in computer technology and/or information systems (All Levels)
  • 2 years of experience in computer technology and/or information systems (Levels 2 – 5)
  • High-School Diploma or GED in general field of study (All Levels)
  • Intermediate skill in use of office equipment
  • Intermediate PC proficiency
  • Intermediate proficiency in spreadsheet and word processing software
  • Intermediate knowledge of computer operating systems
  • Basic knowledge of test tools and test case management
  • Strong analytical skills
  • Ability to prioritize tasks
  • Perserverance
  • Effective interpersonal skills
  • Verbal and written communication skills
  • Ability to write and present quality related documentation
  • Demonstrate the ability to stay current on global threats and vulnerabilities
  • Experience working with developers and system analysts
  • Knowledge of business requirements/stories, test development and regression testing
  • Maintain confidentiality and privacy
  • Analytical knowledge necessary to develop test cases

Nice to have:

  • 1 year of experience with business requirement/story based test design and/or test execution in support of production systems (Lev 1)
  • 1 year of experience in test case development and test execution (All Levels)
  • 1 year of experience working in healthcare-related systems as a quality assurance analyst (All Levels)
  • 2 years of experience working in healthcare-related systems as a quality assurance analyst (Levels 2 - 5)
  • 3 years of experience in test case development and test execution (Levels 2 – 5)
  • 5 years of experience working in corporate enterprise level systems as a QA analyst, systems analyst, or programmer (Levels 3 - 5)
  • Bachelor’s degree in computer science, Information Systems, Business, or related field (All Levels)
  • Knowledge of HIPAA regulations
  • Advanced proficiency in spreadsheet, database, and word processing software
  • Advanced knowledge of computer operating systems
  • Strong knowledge of test techniques and test data management
  • Advanced knowledge of test case tools and test case management methods
  • Advanced quality assurance expertise
  • Impeccable testing skills
  • Solid technical ability and problem-solving skills
  • knowledge of internal departments and operations

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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