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Unox, a market leader in the production of high-end ovens and certified as a Great Place to Work®, is looking for a Purchasing & Order Management Executive to join the Customer Experience, Resellers and Distributors team in Jakarta.
Job Responsibility:
Ensure the accurate and timely issuance of various documents related to the Back Office process
Develop and update operating procedures and guidelines related to the Back Office process
Plan tasks and activities to achieve customer service performance indicators
Handle customer inquiries via phone, email and fax
Work with the Finance department to solve problems related to invoices and payments
Work closely with the Shipping department to ensure timely delivery of each order (prepare loading plans and shipping documents)
Accurately maintain customer database, master records, and sales contract files
Requirements:
Graduate degree in Administration/Economics/Languages
Excellent knowledge of English and Bahasa Indonesia
Customer service orientation
Proven problem-solving, analytical and decision-making skills