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Respond to customer questions promptly and provide clear updates on products, pricing, order status, and delivery timing
Prepare detailed quotations based on customer needs and ensure pricing information is accurate before orders are entered
Process sales orders from receipt through completion, confirming order details, quantities, and required documentation
Generate invoices and help maintain accurate billing records to support timely payment and internal tracking
Coordinate outbound deliveries by arranging shipments, preparing bills of lading, and communicating logistics details to the appropriate parties
Maintain organized records for quotes, orders, shipping documents, and customer interactions to support day-to-day operations
Partner with sales and operational teams to resolve order discrepancies, address service issues, and keep commitments on schedule
Support purchasing-related activities, including handling purchase order information and assisting with tasks connected to supply and order fulfillment
Requirements
At least 2 years of experience in sales support, customer service, order coordination, purchasing, or a related operational role
Working knowledge of purchase orders, purchasing functions, and general sales order processing procedures
Experience preparing quotes, entering orders, and managing invoicing or related administrative documentation
Ability to coordinate shipments and prepare shipping paperwork such as bills of lading with strong attention to detail
Strong organizational skills with the ability to manage multiple priorities in a fast-paced onsite environment
Clear written and verbal communication skills for working with customers, vendors, and internal teams
Proficiency with standard office systems and the ability to maintain accurate records across transactions and customer accounts