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Ogury is looking for a Publisher Success Manager to lead some of the most premium APAC and Australian Web and In-App publishers, and a growing list of Global Partners. The Publisher Success Manager plays a key role in ensuring the overall success of the company and is effectively the general manager of a defined book of business. The role is ultimately responsible for ensuring Ogury exceeds our Publishers expectations in delivering on our core value propositions, generating the sustainable revenue streams and protecting their brand.
Job Responsibility:
Carefully measure and analyse the evolution of our Publishers' performance on a day to day basis and provide recommendations so as to build long-term partnerships
Managing a portfolio of top Publishers
Providing a great service and creating opportunities to drive further revenues and partnerships
Provide end-to-end customer service for all client needs including regular performance reviews on a weekly, monthly, and quarterly basis for top tier clients
Develop a good understanding of technical aspects of our products to be able to onboard our Publishers successfully
Work with stakeholders in the supply and product teams in order to prevent churn on our products
Work directly with our internal technical teams and publisher's technical team to ensure successful implementation.
Requirements:
Fluent speaking in English and Mandarin
Previous experience in managing partnerships
Previous experience in managing Publishers is highly beneficial
Proven capacity to develop and retain customer relationships
You will be commercial, and have examples of upselling and growing customer accounts
You are able to troubleshoot issues and have a data driven solutions based approach with your clients
You are an excellent communicator, and able to communicate and collaborate with different teams, from clients to technical teams
Strong understanding of Internet advertising (account set up, inventory and header bidding technologies, mediation platforms, etc)
You like to be autonomous, and work as a team.
What we offer:
A competitive compensation package
Flexibility in working hours and location
Monthly health allowance
Generous holiday and personal leave allowance, plus national and local holidays
Access to both physical and mental health and wellbeing resources