Public Works Coordinator Job at Blackrock Health Hermitage Clinic (Dublin)

Job Description

The Public Works Coordinator is responsible for the end-to-end public revenue stream from the point of sourcing work, liaising with consultants and public partners, and the successful delivery of key financial targets. The Public Works Coordinator supports the development and coordination of relationships between the private hospital and public healthcare providers. This role focuses on assisting with referral management, service coordination, and business reporting to help the hospital meet its revenue targets through collaboration with public hospitals and agencies. It is an ideal position for a motivated individual looking to grow their career in healthcare partnerships and business operations. A key part of the role will be the management of stakeholder relationships with internal departments across the hospital to ensure a model of best practice for public work. The role will be responsible for designing and driving operational process efficiencies within the team and wider hospital. The Public Works Coordinator will be responsible for leading and motivating the team as well as being responsible for setting objectives that align with the overall hospital objectives. As a key member of the finance team, the role holder will demonstrate professional expertise and a collaborative approach to facilitate effective communication with colleagues in the team/hospital. The position requires a participatory approach to the development of services and structures, embracing continuous quality improvement and the management of changes necessary to achieve organisational objectives.

Job Responsibility

Assist in maintaining communication with public hospital contacts, clinical leads, and referral coordinators
Help manage administrative processes for service agreements or funded patient pathways (e.g., NTPF, HSE cases)
Maintain accurate records of referrals, agreements, and outcomes in coordination with clinical and finance teams
Prepare regular reports on referral activity, performance metrics, and business development updates
Assist with the preparation of presentations, proposals, and meeting materials for public sector engagement
Monitor relevant public sector tenders, policy changes, or funding opportunities and flag to senior staff
Coordinate internal scheduling, resource availability, and service delivery logistics for referred patients
Represent the hospital in a professional capacity in meetings, calls, and public sector engagement forums
Perform process mapping of various departments to look at options to consolidate or change processes to enhance the revenue cycle at all point from sourcing of work to cash collection
Work with Project groups where necessary to implement new IT systems
Monitor and review the unsubmitted lists and ensure these are actioned/monitored and reviewed accordingly
Other relevant tasks as may be identified/allocated by the Head of Finance Operations or nominated representative
Promote a patient centred culture of openness and responsiveness to positive and constructive patient feedback and ensuring patient dignity, respect and choice is maintained in their care
Promote an environment that is conducive to the development of best practice, enhances staff retention and promotes good industrial relations
Maintain a high level of staff morale, promoting good communication, team spirit and job satisfaction among members of the multidisciplinary team
Strive to ensure that staff are accountable, responsible and have authority to practice and manage within their roles
When appropriate engage in the recruitment and selection of staff for the service
Ensure that all new staff in the Department receive an adequate orientation and induction programme, have a clear understanding of their duties, responsibilities and standards of performance at all times
Ensure that staff are effectively supported with annual reviews and the development of personal development plans, where required
Comply with all HR system and policy requirements including recording of relevant data
Update and manage the HR TMS system
Monitor and deal with sick leave/ return to work interviews/ liaise with Occupational Health department
Take personal responsibility for own professional development and keep up to date with evidence based practice and research
Attend and participate in staff development programmes on an ongoing basis
Attend all mandatory training days and ensure that all mandatary training is in date
Comply with all HR system and policy requirements
Ensure compliance with all relevant Hermitage Clinic guidelines, policies, procedures and relevant legislation and regulatory requirements
Participate in the continuous review and evaluation of policies, guidelines and existing practices
Assist in promoting a culture of continuous quality improvement across the department
Be aware of the core objectives, standards and key performance indicators for the service and contribute to the monitoring of performance against these standards
Participate in the requirements of the clinics accreditation process
Participate in the requirements of the clinic’s risk management programme
Promote the delivery of a high standard of care to all patients
Assist in ensuring a culture of safety, promoting positive reporting of incidents and near misses
investigate and take remedial action on incidents or near misses involving patients and staff according to clinic policies, protocols and guidelines
The role holder will perform other duties appropriate to the post as may be assigned to him/her from time to time by the Line Manager

Requirements

Educated to Degree level
Minimum of 5 years in finance processes and systems as well as project management skills
Have displayed strong commercial acumen within a healthcare setting
Must have cross functional work experience in a hospital environment
Ideally has similar experience of building and managing a team
Can demonstrate success in managing complex efficiency projects in a hospital environment that yielded efficiency and monetary benefits
Must have a deep knowledge of the private hospital sector, policies and pricing
Demonstrable strong people management experience, with proven ability to lead and motivate large teams through periods of change and continuous improvement
Excellent communication skills with proven ability to effectively analyse data to make decisions and effectively communicate recommended courses of action
Strong systems knowledge and advanced MS Office skills
Self-directed and motivated to deliver change and results
Analytical and problem-solving skills, the ability to use data to draw relevant conclusions
Ability to produce clear documents, business reports and presentations
Results driven, with strong focus on delivery and time management
Must be ambitious, questioning and possess the ability to challenge the status quo
Technical and professional expertise
Management and Leadership skills
Building and maintaining relationships
Project Management
Communication and interpersonal skills
Analytical skills
Attention to detail
Problem solving and decision making
Person Centred

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Public Works Coordinator

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