Public Services Regional Director – East Job at Engage Cleveland (Cleveland)

Job Description

Public Services Regional Director – East – Cleveland Public Library. Cleveland Public Library strives to be the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share, and seek out new knowledge. The successful applicant will be a self-directed professional with a strong work ethic, a collaborative work style, and the skill set to thrive in a welcoming service environment for patron and staff.

Job Responsibility

Responsible for providing leadership and managing the day to day activities for a region of branch libraries (East or West) and ensuring that quality services are delivered to the public
Responsible for the management of branch activities, services, quality, efficiency, and staffing for either the East or West region
Perform regular visits to branches and departments
Demonstrate fiscal accountability for resources and the ability to achieve outcomes within allocated resources
Supervise branch management staff in specified areas, including hiring, training, professional growth, performance management, productivity, quality, service, discipline and terminations
Assist with managing day-to-day safety and security issues that involve your respective areas
Collaborate with Human Resources and Public Services management staff on hiring and investigating performance management issues for respective areas
Ensure branch managers cultivate effective community partnerships, promote the library’s mission, vision and values
Attend programs and meetings that involve key community stakeholders and/or are intended to address key strategic initiatives or priorities
Identify, analyze and resolve policy and procedural issues effectively and efficiently
Provide leadership to and communicate with branch managers to resolve problems and address issues
Responsible for record and reporting systems
Establish, implement and oversee policies and procedures in specific functional area
Perform other duties as assigned

Requirements

Master’s degree in Library Sciences
Three years’ post-MLS management experience, preferably in a large, complex urban setting
Three-to-five years experience supervising staff, preferably in a union environment
Driver License: Required
Knowledge of library theory, standards and best practices
General principles and objectives of information technology systems and programs
Accomplish goals and tasks through others by delegation, follow-up and oversight
Leading a mid-sized organization or business unit is required
Experience working with all levels within an organization is required
Experience modifying and adapting existing programs, services, policies and processes to meet changing needs and expectations is required
Working with community leaders, public officials, and other community stakeholders is required
Experience managing budgets, resources and people is required
Proficiency in MS Office or similar software is required

Nice to have

Additional Master’s degree preferred
Governmental budgetary principles, practices and procedures preferred
Experience working with boards of directors/trustees is preferred
Experience in public library, public-sector, and a union environment is preferred
Relevant business management systems such as general ledger, HRIS, CRM, etc., is preferred

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Public Services Regional Director – East

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