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Public Security Safety Officer

United States, Milwaukee 21.85 - 32.80 USD / Hour · Job Posted January 29, 2026
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Job Description

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.

Job Responsibility

  • Provides security services with a customer-service approach
  • Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor
  • Performs routine responsibilities during interior and exterior patrols to ensure safety and security
  • Assists team members, patients, and visitors by providing information, directions, and physical help
  • Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning
  • Prevents, responds to, and investigates workplace violence
  • Responds to service calls, such as combative or threatening patients or visitors and team member incidents
  • Serves as a primary resource for de-escalation, utilizing use of force when necessary
  • Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats
  • Responds immediately to emergency and crisis situations
  • physically intervenes in accordance with training to situations that have a potential for injury
  • Investigates incidents that occur on Advocate Health property and completes timely and accurate reports
  • Addresses and escalates complaints to the appropriate leader and provides supporting documentation
  • Performs liaison rounding duties to cultivate close partnerships with all departments and units
  • Delivers security awareness education to team members
  • Liaisons with federal, state, and local law enforcement and first responder agencies
  • Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices
  • Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control, CPR, application of clinical restraints, conducted energy weapon
  • Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance

Requirements

  • Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment
  • For North Carolina teammates, an Unarmed Guard License issued by NC Protective Services must be obtained within 1 year and maintained
  • Stop the Bleed Certification must be obtained within 1 year of hire date
  • A valid driver’s license issued by the Division of Motor Vehicle
  • Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ)
  • Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter
  • High school graduate or GED
  • Typically requires 1 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property
  • Must successfully pass background investigation, drug screen, pre-placement physical post-offer, pre-employment and periodically thereafter
  • Illinois team members must have completed State of Illinois 20-hour Basic Security Officer course

Nice to have

  • Behavioral Threat Assessment knowledge
  • Use of Force Review
  • Crime through environmental design awareness
  • Ability to present material and facilitate meetings

What we offer

  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

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  • Provides security services with professionalism, fairness, and compassion in even challenging circumstances and in accordance with policies, procedures, and training
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  • Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ)
  • High School Graduate or GED
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  • Paid Time Off programs
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This job description indicates the general nature and level of work expected of ...
Location
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Salary
Salary:
21.85 - 32.80 USD / Hour
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Expiration Date
Until further notice
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Requirements
Requirements
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  • Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with employees, visitors, and patients, even if they are verbally aggressive persons
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  • Provides security services with professionalism, fairness, and compassion in even challenging circumstances and in accordance with policies, procedures, and training
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  • Assists team members, patients and visitors by providing information, directions, and physical help
  • Ensures traffic control, monitors conduct of visitors on premises, and confronts unauthorized persons for questioning
  • Prevents, responds to, and investigates workplace violence
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What we offer
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  • Paid Time Off programs
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  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Premium pay such as shift, on call, and more based on a teammate's job
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