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Unstructured Logo Unstructured · Public Sector

Public Sector Program Manager / Customer Success Manager

United States, Ft. Bragg, Fayetteville · Job Posted February 11, 2026
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Job Description

Lead technical delivery, customer success, and relationship management with our public sector customers. This role combines program management, technical expertise, and customer advocacy to ensure seamless delivery of Unstructured solutions for government clients.

Job Responsibility

  • Own the end-to-end program delivery lifecycle for public sector accounts, particularly within the U.S. Department of Defense and Special Operations community, ensuring milestones, deliverables, and timelines are met
  • Navigate cross-functional coordination with product, engineering, and solutions teams to deliver tailored solutions
  • Ensure programs align with customer missions, security requirements, and compliance frameworks
  • Act as the primary point of contact for public sector customers, building trusted partnerships that drive adoption and long-term value
  • Proactively collaborate with account managers to identify expansion opportunities and help customers unlock the full potential of the Unstructured platform
  • Own contract execution, including reviewing deliverables, ensuring compliance, and coordinating with internal stakeholders on contractual obligations
  • Manage subcontracts, build effective partner relationships, navigate procurement processes, and ensure adherence to federal standards
  • Guide customers through the implementation and integration of Unstructured solutions within existing workflows and environments
  • Translate technical capabilities into clear mission impact for both technical and non-technical stakeholders
  • Represent the voice of the customer internally, providing actionable insights to inform product roadmap and prioritization decisions
  • Surface feedback to enhance usability, functionality, and performance in secure federal environments.

Requirements

  • 3–5 years of program management or customer success experience in public sector environments, preferably supporting the U.S. Department of Defense
  • Established relationship with USSOCOM and/or its components, gained through prior military service or direct business engagement
  • Ability to work regularly onsite in or near Fort Bragg, NC
  • Active SECRET clearance (TS/SCI eligibility strongly preferred)
  • Strong understanding of federal procurement, compliance, and delivery requirements
  • Experience reviewing and managing contracts, SLAs, and deliverables
  • Familiarity with machine learning, AI, or enterprise software integrations
  • Excellent communication skills to bridge technical and non-technical stakeholders
  • Proven ability to manage complex, multi-stakeholder programs with competing priorities
  • Ability to identify and pursue expansion opportunities within accounts, partnering closely with the account manager on growth initiatives
  • Willingness to travel up to 25% beyond routine travel to Ft. Bragg.

Nice to have

  • Prior experience working with AI/ML, SaaS, or data-focused platforms
  • Hands-on experience delivering programs in Department of Defense cloud and on-premises environments
  • Comfortable operating in a fast-paced startup environment with a high degree of autonomy.

What we offer

  • Company offsites
  • Best-in-tech swag
  • Tools needed to do your best work
  • Medical, dental, and vision coverage from day one
  • Life and disability insurance
  • Unlimited PTO
  • Flexible parental leave
  • 401(k) options
  • Competitive referral incentives.
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