Public Sector Program Manager / Customer Success Manager Job at Unstructured (Ft. Bragg, Fayetteville)

Enterprise Account Manager - Public Sector

We are looking for Enterprise Account Manager to join our team! This role has be...

Location

Poland , Warsaw

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor's Degree preferred, or equivalent experience
Engineering or technology education, advanced degree or MBA desired
Typically 8-12+ years account management experience
Experience in IT industry
Experience working as an IT leader, within an IT department, and/or working within customers is a plus
Experience in vertical industry preferred
Strong track record of account management and sales performance
Experience in different sales roles is a plus
Experience in big data, hybrid IT, IT services, digital business, information security, AI and intelligent edge desired

Job Responsibility

Manage several strategic public sector accounts and acts as the account lead for a substantial part of a top-tier government client
Understand the customer’s mission, strategic and operational goals, regulatory environment, procurement processes (including public tenders), and compliance requirements
Add value by aligning HPE’s strategy with public sector priorities, including digital transformation, cybersecurity, cloud adoption, and sustainability
Drive business performance across all HPE Business Units and manages the portfolio mix to optimize long-term account value and profitability, while ensuring alignment with public procurement constraints and framework agreements
Accountable for building a healthy and compliant sales pipeline
responsible for deal orchestration, team coordination, and securing successful contract closure in a complex multi-stakeholder environment
Actively engages with the extended partner and integrator ecosystem to amplify HPE’s relevance and coverage across government agencies and institutions
Continuously develop understanding of public sector regulations (e.g., PZP – Public Procurement Law), funding programs (national and EU), and IT trends specific to the public domain
Position HPE’s end-to-end portfolio accordingly to address customer-specific needs in areas such as secure infrastructure, edge computing, AI readiness, and hybrid cloud
Orchestrate, motivate, and guide the extended account team, ensuring alignment with public sector ethics, documentation standards, and engagement models

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Brazil Business Development Manager

Khan Academy Brazil is seeking a Business Development Manager focused on Governm...

Location

Brazil , São Paulo

Salary:

Not provided

Khan Academy

Expiration Date

Until further notice

Requirements

10+ years of relevant experience in education, business development, consulting, sales to government, public‑sector programs, or large‑scale partnerships, with proven experience selling to or managing contracts with the public sector, ideally in education or govtech, including exposure to public procurement processes and interaction with oversight bodies
At least 3 years managing institutional partner relationships (e.g., customer success, account management, public‑sector program management) and leading complex projects or multi‑stakeholder implementations with clear, measurable outcomes
Strong business development and account management acumen, including the ability to identify new opportunities, build trust with institutional partners, and support proposal and sales cycles in the public sector
Excellent project and program management skills, with a track record of executing high‑impact initiatives across multiple districts or partners simultaneously
Advanced collaboration and influence skills, able to align internal and external stakeholders, manage cross‑functional dependencies, and drive progress without formal authority
Strong strategic and adaptive problem‑solving, able to navigate ambiguity, co‑create solutions with district leaders, and iterate based on evolving needs and political contexts
Excellent communication skills across formats and audiences, including emails, briefs, presentations, and verbal interactions with senior education leaders and technical teams
Comfort and fluency working with qualitative and quantitative data, including analyzing trends, interpreting dashboards, and extracting insights to inform decisions
Outstanding organization and time‑management abilities, capable of coordinating multiple workstreams with high attention to detail
Professionalism, discretion, and integrity, especially when managing sensitive partnerships or navigating politically complex environments

Job Responsibility

Design and scale partnership models with public districts, aligning Khan Academy’s pedagogical, technological, and financial value proposition with district's priorities
Use our prior partnership experience with public school systems as reference cases, structuring learnings, evidence, and narratives that can be replicated with other districts
Support local leadership in growth strategy for public districts, including sales and marketing efforts, coordinating proposals, presentations, and relationship strategies
Support philanthropic and corporate partnership efforts when relevant, including contributing to proposals, reports, or relationship management
Build and manage a structured pipeline of public sector opportunities, mapping priority cities and states, upcoming tenders and public calls, and partnership opportunities
Act proactively in demand generation and pre‑tender influence, where appropriate and compliant, contributing with technical input and reference models
Lead or coordinate the full cycle of public bid responses, including: Analyzing RFPs, bid documents, terms of reference, and draft contracts
Assessing risks and legal/compliance alignment in close collaboration with legal, finance, and other functional areas
Defining commercial models, scopes, timelines, and success criteria
Preparing and consolidating technical, pedagogical, financial, and institutional documentation

What we offer

Competitive compensation with healthcare and life insurance benefits
Flexible schedules and generous time off, including personal days beyond standard vacation
A strong focus on professional development and continuous learning
An exceptional team that trusts you, supports you, and gives you autonomy to do your best work
The opportunity to apply your talents to a meaningful mission, contributing to high-impact offerings that are shaping the future of education
A kind, inclusive, and welcoming workplace, with affinity groups, ally networks, and social activities to help you connect and belong

Business Development Manager

Khan Academy Brazil is seeking a Business Development Manager focused on Governm...

Location

Brazil , São Paulo

Salary:

Not provided

EdTech Jobs

Expiration Date

Until further notice

Requirements

10+ years of relevant experience in education, business development, consulting, sales to government, public‑sector programs, or large‑scale partnerships, with proven experience selling to or managing contracts with the public sector, ideally in education or govtech, including exposure to public procurement processes and interaction with oversight bodies
At least 3 years managing institutional partner relationships (e.g., customer success, account management, public‑sector program management) and leading complex projects or multi‑stakeholder implementations with clear, measurable outcomes
Strong business development and account management acumen, including the ability to identify new opportunities, build trust with institutional partners, and support proposal and sales cycles in the public sector
Excellent project and program management skills, with a track record of executing high‑impact initiatives across multiple districts or partners simultaneously
Advanced collaboration and influence skills, able to align internal and external stakeholders, manage cross‑functional dependencies, and drive progress without formal authority
Strong strategic and adaptive problem‑solving, able to navigate ambiguity, co‑create solutions with district leaders, and iterate based on evolving needs and political contexts
Excellent communication skills across formats and audiences, including emails, briefs, presentations, and verbal interactions with senior education leaders and technical teams
Comfort and fluency working with qualitative and quantitative data, including analyzing trends, interpreting dashboards, and extracting insights to inform decisions
Outstanding organization and time‑management abilities, capable of coordinating multiple workstreams with high attention to detail
Professionalism, discretion, and integrity, especially when managing sensitive partnerships or navigating politically complex environments

Job Responsibility

Design and scale partnership models with public districts, aligning Khan Academy’s pedagogical, technological, and financial value proposition with district's priorities
Use our prior partnership experience with public school systems as reference cases, structuring learnings, evidence, and narratives that can be replicated with other districts
Support local leadership in growth strategy for public districts, including sales and marketing efforts, coordinating proposals, presentations, and relationship strategies
Support philanthropic and corporate partnership efforts when relevant, including contributing to proposals, reports, or relationship management
Build and manage a structured pipeline of public sector opportunities, mapping priority cities and states, upcoming tenders and public calls, and partnership opportunities
Act proactively in demand generation and pre‑tender influence, where appropriate and compliant, contributing with technical input and reference models
Lead or coordinate the full cycle of public bid responses, including: Analyzing RFPs, bid documents, terms of reference, and draft contracts
Assessing risks and legal/compliance alignment in close collaboration with legal, finance, and other functional areas
Defining commercial models, scopes, timelines, and success criteria
Preparing and consolidating technical, pedagogical, financial, and institutional documentation

What we offer

Competitive compensation with healthcare and life insurance benefits
Flexible schedules and generous time off, including personal days beyond standard vacation
A strong focus on professional development and continuous learning
An exceptional team that trusts you, supports you, and gives you autonomy to do your best work
The opportunity to apply your talents to a meaningful mission, contributing to high-impact offerings that are shaping the future of education
A kind, inclusive, and welcoming workplace, with affinity groups, ally networks, and social activities to help you connect and belong

Customer Success Account Manager

As Customer Success Account Manager (CSAM), you are the primary delivery lead an...

Location

Saudi Arabia , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Experience in Public Sector Accounts
Bachelor’s degree in business, IT, Computer Science, or related field
Several years' experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
Experience in relevant Microsoft solutions
Strong experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management

Job Responsibility

Customer Relationship Management
Customer Success Leadership – Consumption Leadership
Customer Success Leadership – Customer Strategy and Growth
Customer Success leadership - Delivery and program management
Customer Success Leadership - Customer Health
Technical Relevance

Fulltime

Customer Success Account Manager

With over 17,000 employees worldwide, the mission of Microsoft’s Customer Experi...

Location

Saudi Arabia , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Experience in managing Giga Projects in Public Sector
Bachelor’s degree in business, IT, Computer Science, or related field
Several years' experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
Experience in relevant Microsoft solutions
Strong experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management

Job Responsibility

Customer Relationship Management: nurture, establish, and expand relationships with key C-level customer stakeholders
Customer Success Leadership – Consumption Leadership: de-risk and accelerate the delivery of Microsoft solutions and take ownership of team orchestration
Customer Success Leadership – Customer Strategy and Growth: engages with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio
Customer Success leadership - Delivery and program management: leads the strategic execution of program planning and customer-facing program reviews
Customer Success Leadership - Customer Health: identify and assess customers’ critical services across our cloud platforms
Technical Relevance: develop technical competency across a breadth of Solution areas

Fulltime

Customer Success Manager, Public Sector & Defence

We're seeking an exceptional Customer Success Manager with deep expertise in the...

Location

Canada , Ottawa

Salary:

Not provided

Cohere

Expiration Date

Until further notice

Requirements

8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or government contexts
At least 3-5 years working directly with Canadian government, defense, or healthcare organizations in a technology, digital transformation, or consulting capacity
Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines
Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments
Deep understanding of how government organizations evaluate, procure, implement, and govern technology solutions
Active Top Secret security clearance (mandatory)
Demonstrated success driving customer adoption, expansion, and retention in complex enterprise or government accounts
Experience developing and executing customer success strategies, QBRs, and executive engagement programs
Track record of identifying and closing expansion opportunities within existing accounts
Ability to manage multiple strategic accounts simultaneously while maintaining high-touch, personalized engagement

Job Responsibility

Own the success, adoption, and growth of Cohere's Canadian public sector and defence customers, ensuring they realize maximum value from our AI solutions
Build deep, trusted relationships with senior government stakeholders, including Deputy Ministers, CIOs, ADMs, digital transformation leads, and departmental executives
Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles, and unique constraints
Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction
Define and track success metrics aligned with public sector priorities: citizen satisfaction, service delivery improvements, cost savings, operational efficiency, accessibility outcomes
Guide customers through the full lifecycle of AI adoption—from use case identification and pilot design through production deployment and scaling
Lead secure AI implementation projects in complex government environments, including air-gapped systems, Protected B/C environments, and on-premises deployments
Navigate the unique challenges of public sector AI adoption: legacy system integration, data sensitivity, lengthy approval processes, and risk-averse organizational cultures
Create and execute change management strategies to drive user adoption and value realization across diverse government workforces
Conduct regular executive business reviews with senior stakeholders, demonstrating ROI, impact, and strategic value

What we offer

An open and inclusive culture and work environment
Work closely with a team on the cutting edge of AI research
Weekly lunch stipend, in-office lunches & snacks
Full health and dental benefits, including a separate budget to take care of your mental health
100% Parental Leave top-up for up to 6 months
Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
6 weeks of vacation (30 working days!)

Fulltime

Senior Customer Success Account Manager

With over 17,000 employees worldwide, Microsoft’s Customer Experience & Success ...

Location

Spain , Madrid

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Extensive experience working with customers in the Government or Public Sector
Experience in leading change management initiatives and engaging customers to drive positive outcomes
Regular interaction with executive level stakeholders
Fluency in Spanish and English and able to use both in a business environment
Bachelor’s or Master’s degree in Business, Sociology, Psychology, Computer Science, or a related field, or equivalent experience in customer success, solution delivery, practice management, consulting, or portfolio management

Job Responsibility

Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues
Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begin to align objectives with the current Microsoft portfolio of work in the customer account
You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work
Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success
You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives
You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an Understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue

Fulltime

Customer Success Account Manager

As a Customer Success Account Manager in the territory of Retail, Manufacturing ...

Location

Austria , Multiple Locations

Salary:

104500.00 EUR / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND several years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND several years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR equivalent experience
Fluency in spoken and written German and English is a must
Austrian driving license B
Several years relevant work experience within Public Sector or Retail or Manufacturing Industry
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
Project Management Institute (PMI) or equivalent Project Management certification
Prosci or equivalent certification

Job Responsibility

Relationship Management: As co-leading account manager, you will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other Microsoft and partner account team leaders
Customer Success leadership: You will own the creation of the Customer Success Plans based on customer priorities and develop bookable programs of work to guarantee KPI attainment. You will meet project milestones, track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and take action to drive usage, while you perform a proactively retention and churn management
Customer Strategy and Growth: You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. You will adopt the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives
Delivery and program Management: You will lead the delivery of program planning and customer-facing program reviews, prioritization of engagements, and coverage of key stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success
Customer Health & Satisfaction: You proactively monitor the health and satisfaction of your customers’ workloads and support the ticket escalation management

Fulltime

Public Sector Program Manager / Customer Success Manager

Unstructured

Location:
United States , Ft. Bragg, Fayetteville

Category:
Public Sector

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 11, 2026

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