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Advocate Health Care Logo Advocate Health Care · Public Sector

Public Safety Telecommunicator

United States, Park Ridge 21.85 - 32.80 USD / Hour · Job Posted January 31, 2026
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Job Description

Position: Public Safety Telecommunicator. Location: Lutheran General hospital command center; Park Ridge, IL. Full Time; 3rd Shift. ~12s (6:00pm to 6:30am) and 8s (10:00pm to 6:30am), work every other weekend and holidays as scheduled. The AAH Security Operations Center provides security monitoring and dispatch to the Advocate Aurora enterprise on a 24/7/365 basis. Incumbents function in a stressful, fast paced environment. Work is performed onsite in a secured, controlled, closely supervised, and highly structured work environment.

Job Responsibility

  • Monitors and utilizes security systems to maintain common operating picture of the enterprise
  • Uses advanced technology systems in the SOC for situational awareness, threat management, and investigative purposes
  • Monitors risks that could adversely impact the organization using internal and external systems
  • Monitors and utilizes the security management system, CCTV, visitor management, infant protection, burglar alarm, fire alarm, and related systems to detect emergencies
  • Maintains status and locations of on-duty Public Safety/Security personnel
  • Monitors and dispatches Public Safety/Security staff activity and assignments via radio systems and computer-aided dispatch systems
  • Maintains automated logs of Public Safety/Security staff communications and activity
  • Responds to Security, Fire, and Safety service requests, incidents, and alarms
  • Receives emergency and non-emergency calls from team members, public, Public Safety/Security staff, law enforcement, and others via telephone, radio, and computer-aided dispatch systems
  • Evaluates incoming information
  • Questions callers to determine their location and the nature of their problem
  • Follows established procedures to determine the severity and validity of the call or alarm
  • Prioritizes calls and dispatches Public Safety personnel and/or others
  • Communicates effectively in routine, urgent, and emergency situations
  • Maintains central database information to facilitate efficient operations and continuously update organizational data
  • Seeks guidance from supervisors and peers to effectively communicate with stakeholders throughout an incident life cycle
  • Keeps informed of organizational and departmental policies and procedures
  • Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties

Requirements

  • Association of Public-Safety Communications Officials International (APCO)
  • specifically, APCO’s Public Safety Telecommunicator 1 certification within (12) months of employment
  • GED or HS Diploma
  • 1 year responding to alarms such as burglar, fire, etc.
  • 1 year monitoring hardware and/or software such as signal receivers, alarm monitoring software
  • Security and Fire hardware, CCTV, burglar, or fire panels
  • 1 year experience with Emergency Response protocols and processes (public and private)
  • Strong computer skills
  • Ability to type 35-40 wpm
  • Read, understand, and clearly speak English
  • constantly use speech and hearing (correctable to normal level required)
  • Constant mental alertness and attention to detail
  • Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner
  • Willing to work in a 24/7 operation
  • Must be able to work shifts including nights, weekends, holidays, as well as mandatory overtime as required
  • Work requires visual and muscular dexterity to operate communications equipment
  • Constant use of eyes (correctable vision to normal level required)
  • Must be able to sit for extended periods at a workstation wearing communications equipment

What we offer

  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Opportunity for annual increases based on performance
  • Premium pay such as shift, on call, and more
  • Incentive pay for select positions
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