Public Safety Team Member Job at Legends Global (Hampton)

Job Description

Under direct supervision, maintain security of facility and grounds by being aware/observant of crime and vandalism. Maintain and monitor all physical public safety items such as key control, access cards, video/camera systems, radio, etc. Maintain parking/traffic control and enforcement as directed. Provide an industry leading 24/7 facility security operation with tact, outstanding service and provide a positive and memorable experience. Work is performed in a fast paced environment requiring multi-task and overlapping deadlines. Work extended and/or irregular hours including nights, weekends and holidays as needed. Must have the ability to walk extended distances and climb stairs.

Job Responsibility

Responsible for maintaining security of the interior and exterior of the building by conducting patrols of the premises on a regular basis
Greet employees and guests and verify their identity in a welcoming and friendly manner
Communicate positively and professionally with co-workers, vendors and clients
Assist in emergency situations including evacuation and injury
Monitor and authorize entrance and departure of employees, visitors, and other persons
Monitor and operate the security cameras and associated equipment
Conduct regular inspections of all floors and levels
Write reports
report any malfunctions, misconduct or operational and safety issues
Interview victims and witnesses
write incident reports as necessary
Follow and adhere to policies and procedures needed to maintain security within the venue and perimeters
Work closely with operations staff to meet visitors and event needs while maintaining safety and security measures
Respond immediately to fire control center to locate, acknowledge and silence alarm
Respond to all safety and public safety calls in a professional and timely manner
Document, in writing, all activity, movement and repairs in appropriate log ensuring all incidents are accurately described
Respond to calls for service, evaluate the situation, work towards a successful resolution and communicate status with management
Gather all initial and applicable information from persons involved in security or safety related incidents
Log vendors/visitors in and out as needed
Log keys, radios, badges and PPE in and out as needed
Report, document and maintain records of incidents using the incident reporting form
Maintain patron, employee, and company confidentiality
Work in compliance with the provisions of the Occupational Health & Safety Act
Other duties as assigned

Requirements

A minimum education level of: High School Diploma or its equivalency is required
1-2 years of related work experience
Must be able to read, write and communicate fully and fluently in English
Prior experience in the public safety/security field, monitoring a large CCTV network and a familiarity with camera operations and video retrieval preferred
Valid driver's license required
Friendly, diplomatic, and outgoing attitude
Excellent interpersonal and communication skills. Must be a team player and able to get along well with others
Ability to stand for long periods of time, climb stairs and work in all variations of outdoor weather conditions
Effectively perform and respond in crisis situations and to be able to work under pressure without the loss of composure
Have sound reasoning and exhibit maturity in decision-making
Ability to memorize, recollect, and quickly retrieve relevant information
Skilled at interacting effectively and calmly with angry or emotional patrons and/or employees during intensely aggravated circumstances
Ability to assess and evaluate situations effectively
This position requires the ability to apply independent judgment and discretion, as well as the identification, analysis and resolution of security-related matters
Ability to operate radio or telephone equipment to communicate critical information to management and public safety/security personnel on location while following established protocols and notifying emergency services
Must be flexible (nights and weekends required), have a sense of urgency, be able to respond quickly and resourcefully to internal and external issues

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Public Safety Team Member

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