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The GCCC Public Safety Senior Supervisor is responsible for assisting with the day-to-day functions of securing, directing, and promoting security and public safety on the campus of the Greater Columbus Convention Center. Public Safety Officers are assigned to greet guests as they arrive, check bags, perform visual checks of guests and materials, manage crowds, secure doors, monitor specific locations throughout the venue, and act as roving or posted security. As the “eyes and ears” of the venue, Public Safety Officers are expected to keep a close watch on the crowd and intervene in situations when appropriate. Public Safety Officers are on the “front line” of customer service and public safety and will experience the excitement and energy of the event and the satisfaction of interacting with the public. Assists in event related activities as required.
Job Responsibility:
Greets guests as they enter and leave the facilities
Answers questions, resolves complaints, and gives directions
Enforces venue policies and procedures
Reports suspicious activity and violations of campus policy
Responds to guest conflicts, medical situations, and other incidents
Provides crowd management and assists with crowd movement
Secures locations and prohibits access to unauthorized individuals
Challenges unauthorized personnel in restricted areas
Follows established code of conduct and safety procedures
Provides exceptional service to all patrons
Performs regular and routine security rounds of the campus (noting and correcting unsafe or unsecure conditions) and takes immediate action to correct conditions as needed
Completes detailed reports on activity during shift
Completes Written Incident reports
Verify reports are completed
Inputs door schedule into magnetic door lock program
Directs visitors, deliveries and related personnel to proper areas. Notifies related departments of visitor/delivery arrival/departure
Operates and monitors computerized fire alarm system and surveillance camera
Operates company vehicle to transport employees or patrons around campus
Takes appropriate action in the event of an emergency
Maintains daily shift schedules and posts
Assigns shift duties to Public Safety Officer/Public Safety Event Staff
Supervises Public Safety Officer and Public Safety Event Staff
Reports incidents to Public Safety Management for follow-up
Maintains a proactive and positive attitude
Provide superior customer service. Ensures that their direct reports are continually providing superior customer service
Attends campus meetings in the absence of Public Safety Management
Always in uniform while on duty
Uniform will be clean, pressed, and presentable to the public
Must have the ability to interact with guests in a friendly, courteous, and polite manner. This will include initiating contact with guests within 10 feet – i.e., smiling, saying “Good Day” or helping when needed
Must feel comfortable when around large groups or speaking to a guest as needed
Understands the importance of providing customer service and in understanding of “The Magic is in the Details.”
Requirements:
Surveillance (CCTV) skills
Working knowledge of security and public safety functions
Customer service techniques
Fire alarm system
Basic knowledge of Microsoft Office applications
Must be able to use a Two-Way radio
Must be able to keep information confidential
Valid State driver’s License with no more than 4 points
Must be able to pass pre-employment background check, as well as random drug screens during employment
Must be able to program keycards and maglock schedules
Must be proficient in English reading, writing and speaking
Required upon hire or within 120 days of hire if not certified: NIMS ICS 100, NIMS ICS 200, NIMS ICS 700, NIMS ICS 800, NIMS ICS 15, CPR, First Aid, AED (maintain through employment)
a minimum of two years of public safety/security background
Must possess oral and written communication skills and be able to follow instructions
able to qualify under existing state security guidelines
physical ability to walk, climb steps, stand/walk for up to 8 hours
Must be willing and able to work with a wide variety of individuals from varying socioeconomic backgrounds
attention to detail
conflict resolution skills preferred
Nice to have:
Experience in law enforcement, military, fire, or emergency medical service background would be ideal