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Public Safety Responders are frequently the first contact the public may have when seeking assistance or requesting services at any UCI location. They provide information, directions, and general assistance, patrol and respond to calls for service at the various UCI properties, respond to emergencies like disturbances or medical crises, monitor suspicious activity, provide escorts, and assist with the de-escalation of violent situations. In the Health setting, they are a direct patient-facing position often found in the emergency department and various clinical settings. They provide patient, visitor and staff escorts and essentially act as a security and safety presence within the healthcare facilities. Public Safety Responders assist in placing persons in restraints, write reports, and monitor patients as needed. They also staff and monitor security systems, including cameras, monitors and alarms.
Job Responsibility:
Provide information, directions, and general assistance
Patrol and respond to calls for service at the various UCI properties
Respond to emergencies like disturbances or medical crises
Monitor suspicious activity
Provide escorts
Assist with the de-escalation of violent situations
Provide patient, visitor and staff escorts
Act as a security and safety presence within the healthcare facilities
Assist in placing persons in restraints
Write reports
Monitor patients as needed
Staff and monitor security systems, including cameras, monitors and alarms
Work assigned posts
Conduct foot, bike, and vehicle patrols
Provide excellent customer service to patients, visitors, students, faculty and staff
Perform visitor control
De-escalate and intervene in combative situations
Staff the Public Safety Operations Center (PSOC)
Provide real-time intelligence through alarms, radios, cameras, and direct observation to the Health Division
Requirements:
Must be licensed and able to operate a motor vehicle and/or golf cart style vehicle safely
Must be able to qualify to use a Taser (Electronic Control Device) effectively and safely
Must be able to demonstrate good decision making skills and judgment skills when interacting with the public as well as in high stress incidents that may include medical and mental health crisis situations and emergency situations
Must be able to work variable shifts including: days, evenings, nights, weekends, and holidays
Must be able to read, write and speak English
Must be able to display excellent customer service
Must be able to conduct sustained foot and/or bike patrols, or extended stationary (standing/sitting) post assignments
Must be able to monitor and effectively use public safety alarms, radios, and video surveillance systems
Must be able to communicate effectively
Valid California Driver's License
Valid California BSIS Security Guard License
Must be able to complete a modified police officer background, Livescan, and physical
Must be able to provide proof of work authorization
Nice to have:
Hospital Security Experience
Experience working in a University environment
Bilingual is a plus
1-3 yearsPrior experience working a position that requires interaction with the public and providing services