Public Safety Officer Job at Advocate Health Care (High Point)

Public Safety Officer

Advocate Health Care

Location:
United States , High Point

Category:
Public Sector

Contract Type:
Not provided

Salary:

19.80 - 29.70 USD / Hour

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Job Description:

As a Public Safety Officer at Advocate Health Wake Forest Baptist, you play a crucial role in creating a safe, secure, and caring atmosphere for patients, visitors, and staff. Your primary focus is on ensuring the physical safety of individuals while upholding the principles of compassionate patient care and proactive de-escalation. You will work closely with healthcare professionals and Public Safety partners to support a healing environment, responding to security situations with empathy and sensitivity.

Job Responsibility:

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training
Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair
Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning
Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents
Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing.)
Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats
Responds immediately to emergency and crisis situations
physically intervenes in accordance with training to situations that have a potential for injury
Investigates incidents that occur on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation
Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site
Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices
Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g. “STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan
Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance

Requirements:

High School Diploma or GED
A valid driver's license issued by the Division of Motor Vehicle
For North Carolina teammates, an Unarmed Guard License issued by NC Protective Services must be obtained within 1 year and maintained through training and competency assessments
Stop the Bleed Certification
Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role
Must successfully pass background investigation, drug screen, pre-placement physical post-offer, pre-employment and periodically thereafter
Illinois team members must have completed State of Illinois 20-hour Basic Security Officer course

Nice to have:

An above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents
The ability to function in a work environment in which we maximize teammate talent, treat each other with respect, and care for one another like family and with kindness
A daily commitment to patient-centered safety practices
Collaborative work with medical staff and external law enforcement, as appropriate
The ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility
The ability to interact with peers with positive intent and create innovative solutions through collaborative relationships
Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with teammates, visitors, and patients, even if they are verbally aggressive persons
Demonstrated experience in quickly assessing dangerous situations and taking appropriate action
Demonstrated ability in verbal and written communications
Ability to use a computer to document work (e.g. Microsoft Word, Excel, navigating a web page, and database entry)
Ability to defend self-and/or others in case of physical confrontations when de-escalation efforts fail and there is cause to physically restrain a person against their will who is non-compliant and committing a criminal act or lacks capacity and is attempting to elope
Ability to communicate effectively with people
ability to hear radio and telephone communications at both high and low decibels
Ability to communicate via radio and telephone with clear diction without impediments

What we offer:

Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work
Generous PTO: Accrual starts at up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters
Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave for non-birthing parents
Retirement: Up to 7% employer-paid retirement contributions
Education Reimbursement: We invest in your professional growth, offering up to $2,500 per year towards a bachelor's degree and up to $5,000 per year towards a graduate degree
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Additional Information:

Job Posted:
January 29, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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Job Link Share:

Public Safety Officer

Advocate Health Care

Location:
United States , High Point

Category:
Public Sector

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 29, 2026

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Job Description:

Job Responsibility:

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Nice to have:

Additional Information:

Job Posted:January 29, 2026

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