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Advocate Health Care Logo Advocate Health Care · Public Sector

Public Safety Officer Lead

United States, Sheboygan 24.10 - 36.15 USD / Hour · Job Posted January 29, 2026
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Job Description

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training. Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.

Job Responsibility

  • Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
  • Provides front line shift leadership for Public Safety Officer 1 & 2 routine and emergency responsibilities. Prioritizes and assigns tasks to accommodate shifting demands and resource pressures.
  • Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
  • Serves as a primary resource for de-escalation, utilizing use of force when necessary.
  • Provides a secure and safe work environment by monitoring officer compliance with policies, procedures, and processes. Schedules public safety staff, ensures daily work and assignments are appropriately covered, ensures PTO is equitably offered and scheduled, and reviews timecards for accuracy.
  • Makes decisions regarding the dispositions of apprehension/arrest cases.
  • Rounds on internal customers and attends their meetings to monitor customer satisfaction and service delivery.
  • Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
  • Responds immediately to emergency and crisis situations
  • physically intervenes in accordance with training to situations that have a potential for injury.
  • Investigates incidents that occur on Advocate Health property and completes timely and accurate reports.
  • Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members.
  • Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard.
  • Coordinates emergency response planning and practice with other Departments and Units.
  • Performs initial performance coaching and acts as a resource to correct or improve individual performance. Participates in annual performance evaluations.
  • Serves as the primary internal trainer for the Department. Assigns preceptors for probationary officers and monitors their orientation, onboarding, and assessment.
  • Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control, CPR, application of clinical restraints, conducted energy weapon.
  • Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.
  • Utilizes Interview and Interrogation tactics to uncover information about incidents that have occurred.
  • Completes patrolling with a community-oriented approach.

Requirements

  • Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role.
  • For North Carolina teammates, an Armed Guard License issued by NC Private Protective Services must be obtained within 1 year and maintained through training and competency assessments.
  • NIMS Compliance Certification
  • Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
  • Must meet State of IL Department of Financial and Professional Regulation licensing requirements and able to obtain a Firearm Control Card (FCC) for Proprietary Personnel within 90 days of hire.
  • Stop the Bleed Certification must be obtained within 1 year of hire date.
  • A valid driver’s license issued by the Division of Motor Vehicle.
  • Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.
  • High school graduate or GED
  • Typically requires 5 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.
  • Must successfully pass background investigation, drug screen, pre-placement physical post-offer, pre-employment and periodically thereafter.
  • Illinois team members must have completed State of Illinois 20-hour Basic Security Officer course.
  • Must sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs. occasionally. Must be able to push/pull with 35 lbs. of force.
  • Have 20/20 vision in both eyes or correctable to 20/20 with corrective lenses in both eyes.
  • Must be physically fit and able to walk all areas of the facilities and grounds, to restrain those who need restraint and be able to assist clinical teammates with lifting patients of all sizes.

Nice to have

  • Behavioral Threat Assessment knowledge
  • Use of Force Review
  • Crime through environmental design awareness
  • Ability to present material and facilitate meetings

What we offer

  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
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