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Provides security services. Performs routine patrols, responds to emergencies and incidents, investigates, and ensures safety and security of the medical center.
Job Responsibility:
Provides security services with professionalism, fairness, and compassion in even challenging circumstances and in accordance with policies, procedures, and training
Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor
Complies with and enforces all safety and security rules and regulations
Maintains Department uniform and equipment in good repair
Performs routine responsibilities during interior and exterior patrols to ensure safety and security
Assists team members, patients, and visitors by providing information, directions, and physical help
Ensures traffic control, monitors conduct of visitors on premises, and confronts unauthorized persons for questioning
Prevents, responds to, and investigates workplace violence
Responds to service calls, such as combative or threatening patients or visitors and team member incidents
Serves as a primary resource for de-escalation
Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats
Responds immediately to emergency and crisis situations
physically intervenes in accordance with training to situations that have a potential for injury
Investigates incidents that occur on Advocate Aurora property and completes timely and accurate reports
Addresses and escalates complaints to the appropriate leader and provides supporting documentation
Performs liaison rounding duties to cultivate close partnerships with all department and units
Delivers security awareness education to team members to leverage their assistance in the overall security of the site
Liaisons with state and local law enforcement and first responder agencies
Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices
Maintains current Department training standards in radio communications, verbal de-escalation, stabilization, CPR, application of clinical restraints, conducted energy weapon (Taser), to include training on any/all department-issued equipment and/or requirements identified in the Annual Training Plan
Requirements:
Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment
A valid driver’s license issued by the Division of Motor Vehicle
Firearm Owners Identification (FOID) Card issued by the Illinois State Police, OR Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ)
Must meet State of IL Department of Financial and Professional Regulation licensing requirements and able to obtain a Firearm Control Card (FCC) for Proprietary Personnel within 90 days of hire
Certified in Conducted Energy Weapon (Taser) use within 90 days of hire and periodically thereafter
High School Diploma or GED
Typically requires 1 year of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, staff and/or property
Illinois team members must have completed State of Illinois 40-hour armed course with semi-automatic pistol endorsement
Willingness to carry a department authorized firearm while on duty
Required annually to achieve a passing score of 70% or greater on the State of IL Mandatory Annual Active Duty and Retired Officer Handgun Qualification Course of Fire, un-assisted
Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with employees, visitors, and patients, even if they are verbally aggressive persons
Demonstrated experience in quickly assessing dangerous situations and taking appropriate action
Demonstrated ability in verbal and written communications
Ability to use a computer to document work such (Microsoft Word, Excel, navigating a web page, and database entry)
Must successfully pass background investigation, drug screen, pre-placement physical and psychological screening assessment post-offer, pre-employment and periodically thereafter
Ability to defend self and/or others in case of physical confrontations when de-escalation efforts fail and there is cause to detain a non-cooperative person who is committing a criminal act or fleeing and possess the ability to physically restrain a person against their will
Ability to communicate effectively with people
ability to hear radio and telephone communications at both high and low decibels
Ability to communicate via radio and telephone with clear diction without impediments
Must have the ability to interact appropriately with all team members, patients and visitors, especially under difficult circumstances
Must sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs. occasionally
Must be able to push/pull with 35 lbs. of force
Must possess the hand strength, dexterity, and ability to safely operate a firearm
Must perform all functions of operating, loading/un-loading, breaking down and cleaning a firearm un-assisted and without assist devices
Have 20/20 vision in both eyes or correctable to 20/20 with corrective lenses in both eyes
What we offer:
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs