Public Safety Manager

• Develops and maintains departmental policies, programs and standard operating procedures to protect and minimize Greater Columbus Convention Center/Legends Global liability exposures and losses and implements improvements/changes as needed
• Oversees all security and safety activities to ensure the highest possible level of security, safety and comfort to all patrons and employees of Greater Columbus Convention Center/Legends Global
• Exemplifies a customer service philosophy and public relations approach to the performance of all duties. Establishes and promotes this philosophy with department staff
• Serves as the liaison with all officials and agents of law enforcement, safety regulatory or security agencies. Works in coordination with appropriate law enforcement organizations and security associations to ensure efficient operations
• Manages and oversees the operational requirements of security and safety to assure the optimum and most cost-effective use of manpower and equipment
• Manages and oversees facility staff training in safety related areas – i.e. CRASE training, CPR, Crowd Control certification
• Manages investigations related to security incidents, loss prevention issues, or other Greater Columbus Convention Center/Legends Global issues. Personally manages and is involved in all incidents of an emergency, high priority or sensitive nature
• Serves as liaison with show managers, show contractors, private security firms and Greater Columbus Convention Center/Legends Global staff in all matters involving show security or safety. Works with third party security contractors to ensure effective operations and adherence to Greater Columbus Convention Center/Legends Global policies and procedures
• Responsible for all in-house security systems, key systems and photo ID badge program. Works with all departments to ensure compliance with security policies
• Manages activities that effectively control accident, health and loss exposures and assures compliance with OSHA regulations
• Must have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet – i.e. smiling, saying “Good Day” or offering assistance when needed
• Must feel comfortable when around large groups or speaking to a guest, as needed
• Understands the importance of providing customer service and in understanding of “The Magic is in the Details”
• Performs other work-related duties as assigned
• Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees
• planning, assigning, and directing work
• appraising performance
• rewarding and disciplining employees
• addressing complaints and resolving problems

• Minimum of eight years of progressively responsible management experience in security or law enforcement, with demonstrated responsibility for security and safety planning and investigations
• Solid knowledge of the problems, issues, philosophies, principles, tactics and procedures related to the management of venue security and safety services
• Extensive knowledge of local, state and federal laws and regulations, court decisions and ordinances that affect security operations
• Excellent verbal and written communication skills, as well as skills in interpersonal relations
• Ability to build solid relationships while holding staff accountable
• Ability to prioritize tasks and lead a diverse workforce
• Superior customer service and problem-solving skills
• Ability to use various computer software programs
• Individual should have knowledge of Spreadsheet software and Word Processing software and be proficient in Microsoft Word, Excel, and PowerPoint
• Valid state driver’s license in good standing
• Must be able to pass pre-employment background check
• Must be able to work various work schedules based on event needs. (Including but not limited to, Nights, Weekends, Holidays and Shift work.)
• REQUIRED WITHIN 120 DAYS OF HIRE UNLESS CERTIFIED: NIMS Incident Management Level 1 (IML 1)
• CPR, First Aid, AED Instructor (maintain through employment)
• Obtain security license under the Ohio Department of Public Safety and maintain qualifying agent (maintain through employment)

medical, dental, vision, life and disability insurance, paid vacation, and 401k plan