Public Safety Emergency Mgment Specialist Job at W. W. Grainger (Lake Forest)

Job Description

The Public Safety Emergency Mgment Specialist is accountable for driving the success, growth, and operational effectiveness of assigned channel business partners. You will serve as the day-to-day owner for channel partner performance, acting as a strategic advisor and execution leader to ensure mutual growth, operational alignment, and long-term partnership value.   You will focus on building channel relationships, identifying workstreams for revenue generation and value delivery, facilitating resource management to ensure exceptional and timely execution of initiatives, building and launching value added programs and advising channel resellers on change-management strategies to achieve goals. Primary customers are corrections, law enforcement, fire protection and emergency management.

Job Responsibility

Serve as the primary liaison between the SCBM, assigned channel resellers, Grainger internal teams, and end customers to align priorities, execution, and issue resolution
Serve as the primary point of accountability for reseller success across growth, retention, operational health, and escalations, ensuring performance outcomes that protect and expand revenue and margin
Lead joint growth plans and execution roadmaps with resellers across a portfolio of programs/initiatives, translating performance insights into prioritized actions and recommending adjustments to partner strategy and operating model when needed
Influence partner behavior and outcomes without direct authority, coordinating cross-functionally (Sales, Customer Solutions, Supply Chain, Sourcing, Operations, Finance) and with suppliers to drive consistent execution and results across multiple resellers and/or customer segments
Own channel resellers success after SOW signature including growth, retention, and issue resolution
Seeks to stay abreast of new developments/offerings on products and solutions to apply knowledge effectively in the business
Prepares and presents structured meetings to ensure execution of critical areas of the business (OPS Review, Quarterly Program Management Meetings, Annual Executive Review, etc.)

Requirements

Bachelor's Degree or equivalent experience required
3+ years required
Analyzes qualitative and quantitative information to identify issues, assess options, and align recommendations to business and financial considerations
Evaluates issues with a long‑term perspective, assesses trade‑offs, and aligns actions to strategic objectives
Builds and maintains working relationships with internal and external stakeholders
communicates clearly and collaborates cross‑functionally to advance work
Influences outcomes by aligning stakeholders, setting expectations, and coordinating work without direct authority
Prioritizes work and allocates time to meet customer commitments and service expectations
Identifies and resolves conflicts between post‑contract collaboration program intent and business line or regional priorities through facilitation and stakeholder alignment
Travel expected (estimated 50%-75% travel)
Individual will support customers in IL, IN, KY, MI, and OH and can live in any of those states ideally near a major airport.

What we offer

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents

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Public Safety Emergency Mgment Specialist

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