Public Safety Dispatcher

• Assists in the response to emergency situations of various types at all Children's Wisconsin locations
• Collaborates directly with Public Safety Call Center Operators when responding to emergencies
• Monitors a wide variety of security, safety or environmental systems for trouble or alarm conditions that require notification or response
• Writes log entries or routine reports to document monitoring and dispatch events or Public Safety staff activities
• Prepares instructions, manuals, memos or other forms of communication for successful department operations
• Performs other related general office or record keeping tasks, such as answering phones and relaying messages, operating computer applications, distributing memos, reviewing paperwork for revision or update and filing
• Maintains current knowledge of CW policy and procedures and department Standards of Work (SOW) through regular and timely independent review of internal communication including emails, Newsbreak and attendance at relevant meetings

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)
• 1+ years Experience as a customer service call-center operator or similar capacity
• Ability to read and write in order to review and complete required forms and perform various record keeping activities
• Excellent interpersonal, written, and verbal communication skills
• Basic computer skills to utilize current and future equipment and systems (PC software applications, Microsoft Word, Excel, Access, Hospital software applications, EPIC, Computer Assisted Dispatch (CAD), Surveillance Systems, Incident Reporting, etc.)
• Analytical and multi-tasking skills necessary in order to prioritize life safety issues and assign appropriate resources in an emergency and under stressful conditions

2+ years Experience as a Dispatcher in Security, law enforcement or 9-1-1 operator