Public Safety Dispatcher Job at Massachusetts Municipal Association (Concord)

911 Dispatch Supervisor

Individuals in this position supervise and direct subordinate staff. Tasks inclu...

Location

United States , Frisco

Salary:

87436.00 - 104923.00 USD / Year

Summit County, CO

Expiration Date

Until further notice

Requirements

High school graduate or equivalent
Minimum three (3) years of 911 dispatching experience
two years of relevant supervisory experience preferred
Working knowledge of law enforcement, fire, and EMS procedures and practices
thorough knowledge of computer systems and their application to Public Safety Communications
EMD, CPR, NIMS, CBI certifications
Successful completion of APCO Supervisory course within the first year of employment
Meets or exceeds all requirements for subordinate levels (Dispatcher I, Dispatcher II, Dispatch Lead)
Knowledge of basic supervisory and employee management principles
Ability to think analytically and apply sound judgement, solve problems, make effective decisions, and act with integrity

Job Responsibility

Supervise and direct subordinate staff
Assign and delegate work projects
Schedule employees to ensure proper staffing levels
Ensure standards of service are maintained in accordance with national standards and the mission and vision of the Summit County 911 Center
Responsible for performance management, including: work performance, coaching, mentoring, and implementing corrective action
Perform the duties of a 911 dispatcher as required
General supervision of assigned employees and daily oversight of dispatchers on the supervisor’s shift
Participate in hiring and training dispatchers
Make disciplinary decisions and initiate disciplinary actions
evaluate performance of dispatchers

Fulltime

911 Communications Dispatcher

Pafford EMS is accepting applications for entry level Call Takers/Dispatchers fo...

Location

United States

Salary:

Not provided

Pafford EMS

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
EMT certified preferred
Work or volunteer experience with public contact via telephone, computer use and data entry
Ability to speak and understand English for effective communication with callers
Ability to perform oriented tasks efficiently and accurately in a fast paced, high stress environment
Ability to listen, speak and write articulately clearly and interact with the public, a diverse workgroup, and emergency staff without confusion
Ability to refer common patient care issues to supervisory authority
Ability to gain an understanding of the current telecommunications organizational structure, policies, procedures, programs, practices, terminology and services
Ability to maintain files
Ability to concentrate and evaluate information when handling angry, difficult, hysterical or uncooperative callers

Job Responsibility

Receive, prioritize, and often handle multiple, simultaneous emergency and administrative phone calls for assistance
Process requests for emergency and non-emergency ambulance service
Identify, through appropriate and timely questioning of the caller, the nature of the problem
Summarize the critical information for public safety first responders in the computer aided dispatch system
Access and operate computer databases and search websites as necessary
Receive and transmit information effectively by radio and telephone
Receive requests by radio, phone, electronic format or fax from law enforcement, fire/medical personnel, and other public safety agencies to, access, enter, retrieve and disseminate information
Contact outside public service agencies as requested and relay information as required

What we offer

Pafford EMS will provide all necessary training for entry level applicants

Fulltime

Public Safety Telecommunicator

Position: Public Safety Telecommunicator. Location: Lutheran General hospital co...

Location

United States , Park Ridge

Salary:

21.85 - 32.80 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Association of Public-Safety Communications Officials International (APCO)
specifically, APCO’s Public Safety Telecommunicator 1 certification within (12) months of employment
GED or HS Diploma
1 year responding to alarms such as burglar, fire, etc.
1 year monitoring hardware and/or software such as signal receivers, alarm monitoring software
Security and Fire hardware, CCTV, burglar, or fire panels
1 year experience with Emergency Response protocols and processes (public and private)
Strong computer skills
Ability to type 35-40 wpm
Read, understand, and clearly speak English

Job Responsibility

Monitors and utilizes security systems to maintain common operating picture of the enterprise
Uses advanced technology systems in the SOC for situational awareness, threat management, and investigative purposes
Monitors risks that could adversely impact the organization using internal and external systems
Monitors and utilizes the security management system, CCTV, visitor management, infant protection, burglar alarm, fire alarm, and related systems to detect emergencies
Maintains status and locations of on-duty Public Safety/Security personnel
Monitors and dispatches Public Safety/Security staff activity and assignments via radio systems and computer-aided dispatch systems
Maintains automated logs of Public Safety/Security staff communications and activity
Responds to Security, Fire, and Safety service requests, incidents, and alarms
Receives emergency and non-emergency calls from team members, public, Public Safety/Security staff, law enforcement, and others via telephone, radio, and computer-aided dispatch systems
Evaluates incoming information

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more
Incentive pay for select positions

Fulltime

911 Telecommunicator

Pafford EMS is accepting applications for entry level call takers at our state o...

Location

United States , Hope

Salary:

13.00 - 15.00 USD / Hour

Pafford EMS

Expiration Date

Until further notice

Requirements

High school graduation or equivalent
Two years of work or volunteer experience with public contact via telephone, computer use and data entry (college degree can substitute)
Ability to speak and understand English for effective communication
Ability to perform oriented tasks efficiently and accurately in a fast paced, high stress environment
Ability to listen, speak and write articulately clearly and interact with the public, a diverse workgroup, and emergency staff without confusion
Ability to accurately keyboard at 30 wpm with 80 percent accuracy
Ability to work all shifts including holidays, weekends and mandatory overtime
Ability to pass a criminal background check, drug screening, nicotine screening, physical, and entry level competency exam prior to training

Job Responsibility

Answer 9-1-1, emergency and non-emergency calls
Monitor multiple computer screens while gathering, prioritizing, and documenting caller information
Provide callers with pre-arrival instructions
Dispatch emergency medical (EMS) services
Operate Computer Aided Dispatch (CAD), two-way radio, and other communications equipment
Receive, prioritize, and handle multiple simultaneous emergency and administrative phone calls
Process requests for emergency and non-emergency ambulance service
Identify the nature of the problem through questioning
Summarize critical information for first responders in CAD
Access and operate computer databases and search websites

What we offer

Paid training and certifications provided

Fulltime

Public Safety Telecommunicator

It's More Than a Job, It's a Calling! Position: Public Safety Telecommunicator. ...

Location

United States , Milwaukee

Salary:

21.85 - 32.80 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

GED or HS Diploma
1 year responding to alarms such as burglar, fire, etc.
1 year monitoring hardware and/or software such as signal receivers, alarm monitoring software, Security and Fire hardware, CCTV, burglar, or fire panels
1 year experience with Emergency Response protocols and processes (public and private)
APCO’s Public Safety Telecommunicator 1 certification within (12) months of employment
Strong computer skills
Ability to type 35-40 wpm
Read, understand, and clearly speak English
constantly use speech and hearing (correctable to normal level required)
Constant mental alertness and attention to detail

Job Responsibility

Monitors and utilizes security systems to maintain common operating picture of the enterprise
Uses advanced technology systems in the SOC for situational awareness, threat management, and investigative purposes
Monitors risks that could adversely impact the organization using internal and external systems
Monitors and utilizes the security management system, CCTV, visitor management, infant protection, burglar alarm, fire alarm, and related systems to detect emergencies
Maintains status and locations of on-duty Public Safety/Security personnel
Monitors and dispatches Public Safety/Security staff activity and assignments via radio systems and computer-aided dispatch systems
Maintains automated logs of Public Safety/Security staff communications and activity
Responds to Security, Fire, and Safety service requests, incidents, and alarms
Receives emergency and non-emergency calls via telephone, radio, and computer-aided dispatch systems and inputs pertinent data into security management systems
Evaluates incoming information

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

New

Technical Business Analyst

We are looking for a skilled Technical Business Analyst to join our team on a co...

Location

United States , Cleveland

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience as a Business Analyst or Systems Analyst in public safety, law enforcement, or dispatch environments
Hands-on expertise with dispatch systems, with Motorola systems preferred
Familiarity with field-based reporting platforms used in public safety
Proven ability to work effectively with police officers, dispatchers, and other public safety personnel
Strong skills in requirements gathering, process mapping, and resolving technical issues
Ability to convert operational workflows into system and data requirements
Comfortable working in high-pressure and fast-paced environments
Excellent communication skills and the ability to manage diverse stakeholders

Job Responsibility

Collaborate with end users, including dispatchers, officers, and supervisors, to identify and understand operational challenges
Document and translate user pain points into detailed technical and functional requirements
Analyze user interactions with Motorola systems and field reporting platforms to uncover inefficiencies
Investigate and determine the root causes of system and workflow breakdowns
Partner with leadership to communicate progress, set realistic expectations, and support system adoption and stabilization
Manage tickets, logs, and documentation for issue tracking and remediation
Provide real-time feedback to the task force regarding system performance and its impact on users
Support stabilization efforts by delivering tactical solutions to critical system issues

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Senior Public Safety Sales Engineer

As a Senior Public Safety Sales Engineer, you are both a technical expert and a ...

Location

United States , Austin; Oregon; Salt Lake City; San Francisco; Seattle

Salary:

110000.00 - 160000.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

Several years of experience working directly in, or selling to, Public Safety Answering Points (PSAPs) or emergency communications environments (e.g., as a PSAP Director or equivalent)
3–7 years of experience as a Sales Engineer, Solutions Engineer, or Technical Consultant within software/SaaS sales and/or a strong understanding of public safety, emergency communications, or government technology (e.g., 911, CAD, NG911, or dispatch systems)
Strong ability to articulate complex technical concepts to both technical and non-technical audiences
Proven presentation, storytelling, and consultative selling skills, with a track record of coaching and enabling sales teams
Experience supporting government procurement cycles, RFPs, and security/compliance processes
Collaborative, adaptable, and mission-driven—able to navigate a high-growth, high-impact environment with agility
Willingness to travel up to 40% for customer meetings, tradeshows, and on-site demos
Previous hands-on PSAP or emergency communications experience (dispatcher, supervisor, or comms center manager)
Familiarity with Axon, Prepared, or other leading public safety platforms
Experience designing onboarding or sales enablement programs

Job Responsibility

Partner with AEs and RSMs to qualify opportunities, understand customer challenges, and design tailored technical solutions
Conduct in-depth discovery with 911 centers, emergency management agencies, and public safety IT teams
Deliver engaging product demonstrations, technical workshops, and proof-of-concept sessions tailored to the agency’s environment
Lead and respond to RFPs, RFIs, and security questionnaires with accuracy and professionalism
Translate complex technical concepts into clear, benefit-focused explanations for non-technical audiences
Serve as the subject-matter expert for Prepared’s platform architecture, integrations, APIs, and data workflows
Provide configuration and system design guidance based on customer requirements, existing CAD/NG911 systems, and IT infrastructure
Advise agencies on best practices for network security, system interoperability, and deployment planning
Stay up-to-date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offerings
Work alongside Sales, Product, and Engineering to continuously improve our demo environments, messaging, and field readiness

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, dental, and Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

E911 Dispatcher

Location

United States , Wellesley

Salary:

26.24 - 28.80 USD / Hour

Massachusetts Municipal Association

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Ability to type 35 wpm
Public safety dispatching knowledge of E-911 and computer aided dispatching preferred

Job Responsibility

Receiving, dispatching and recording telephone and radio communications, and NCIC and LEAPS communications according to FCC and Dept. regulations
Dispatching vehicles to calls for assistance
Keeping police and fire personnel informed of all facts affecting safety or the efficiency of their responses to the call
Performing all other duties as assigned
Performing typing and clerical functions
Must be able to work any of three scheduled shifts
Flexibility to work overtime when necessary is an essential function of this position

Fulltime

Public Safety Dispatcher

Massachusetts Municipal Association

Location:
United States , Concord

Category:
Public Sector

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 16, 2026

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