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Public Safety Dispatcher

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Massachusetts Municipal Association

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Location:
United States , Watertown

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Category:
Public Sector

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Contract Type:
Employment contract

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Salary:

82994.00 - 109509.00 USD / Year ▼
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Job Description:

The city of Watertown seeks qualified applicants to serve as a Public Safety Dispatcher to process emergency calls (police and fire) for assistance in an expeditious and accurate manner. Answer emergency E-911 and non-emergency calls for service; dispatch police, fire or emergency medical personnel to proper locations; dispatch mutual aid; provide information to responding units; continuously update and maintain police and fire calls for service records. Performs registration, license and warrant checks. Works under the supervision of the Watertown Police Department.

Job Responsibility:

  • Process emergency calls (police and fire) for assistance
  • answer emergency E-911 and non-emergency calls for service
  • dispatch police, fire or emergency medical personnel to proper locations
  • dispatch mutual aid
  • provide information to responding units
  • continuously update and maintain police and fire calls for service records
  • perform registration, license and warrant checks

Requirements:

  • High school diploma (or GED)
  • one to three years of applicable experience dealing with and speaking to the public
  • must obtain E-911 certification and LEAPS/NCIC certification
  • complete on the job training and basic dispatch training as required by the State 911 department
  • must be able to hear well, speak clearly and accurately relay information to public safety personnel
  • must be able to manage stressful situations on an ongoing basis and multi-task

Nice to have:

dispatching experience

Additional Information:

Job Posted:
May 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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