Public Safety Communications Dispatcher Job at City and County of San Francisco (San Francisco)

911 Communications Dispatcher

Pafford EMS is accepting applications for entry level Call Takers/Dispatchers fo...

Location

United States

Salary:

Not provided

Pafford EMS

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
EMT certified preferred
Work or volunteer experience with public contact via telephone, computer use and data entry
Ability to speak and understand English for effective communication with callers
Ability to perform oriented tasks efficiently and accurately in a fast paced, high stress environment
Ability to listen, speak and write articulately clearly and interact with the public, a diverse workgroup, and emergency staff without confusion
Ability to refer common patient care issues to supervisory authority
Ability to gain an understanding of the current telecommunications organizational structure, policies, procedures, programs, practices, terminology and services
Ability to maintain files
Ability to concentrate and evaluate information when handling angry, difficult, hysterical or uncooperative callers

Job Responsibility

Receive, prioritize, and often handle multiple, simultaneous emergency and administrative phone calls for assistance
Process requests for emergency and non-emergency ambulance service
Identify, through appropriate and timely questioning of the caller, the nature of the problem
Summarize the critical information for public safety first responders in the computer aided dispatch system
Access and operate computer databases and search websites as necessary
Receive and transmit information effectively by radio and telephone
Receive requests by radio, phone, electronic format or fax from law enforcement, fire/medical personnel, and other public safety agencies to, access, enter, retrieve and disseminate information
Contact outside public service agencies as requested and relay information as required

What we offer

Pafford EMS will provide all necessary training for entry level applicants

Fulltime

911 Dispatch Supervisor

Individuals in this position supervise and direct subordinate staff. Tasks inclu...

Location

United States , Frisco

Salary:

87436.00 - 104923.00 USD / Year

Summit County, CO

Expiration Date

Until further notice

Requirements

High school graduate or equivalent
Minimum three (3) years of 911 dispatching experience
two years of relevant supervisory experience preferred
Working knowledge of law enforcement, fire, and EMS procedures and practices
thorough knowledge of computer systems and their application to Public Safety Communications
EMD, CPR, NIMS, CBI certifications
Successful completion of APCO Supervisory course within the first year of employment
Meets or exceeds all requirements for subordinate levels (Dispatcher I, Dispatcher II, Dispatch Lead)
Knowledge of basic supervisory and employee management principles
Ability to think analytically and apply sound judgement, solve problems, make effective decisions, and act with integrity

Job Responsibility

Supervise and direct subordinate staff
Assign and delegate work projects
Schedule employees to ensure proper staffing levels
Ensure standards of service are maintained in accordance with national standards and the mission and vision of the Summit County 911 Center
Responsible for performance management, including: work performance, coaching, mentoring, and implementing corrective action
Perform the duties of a 911 dispatcher as required
General supervision of assigned employees and daily oversight of dispatchers on the supervisor’s shift
Participate in hiring and training dispatchers
Make disciplinary decisions and initiate disciplinary actions
evaluate performance of dispatchers

Fulltime

Public Safety Telecommunicator

Position: Public Safety Telecommunicator. Location: Lutheran General hospital co...

Location

United States , Park Ridge

Salary:

21.85 - 32.80 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Association of Public-Safety Communications Officials International (APCO)
specifically, APCO’s Public Safety Telecommunicator 1 certification within (12) months of employment
GED or HS Diploma
1 year responding to alarms such as burglar, fire, etc.
1 year monitoring hardware and/or software such as signal receivers, alarm monitoring software
Security and Fire hardware, CCTV, burglar, or fire panels
1 year experience with Emergency Response protocols and processes (public and private)
Strong computer skills
Ability to type 35-40 wpm
Read, understand, and clearly speak English

Job Responsibility

Monitors and utilizes security systems to maintain common operating picture of the enterprise
Uses advanced technology systems in the SOC for situational awareness, threat management, and investigative purposes
Monitors risks that could adversely impact the organization using internal and external systems
Monitors and utilizes the security management system, CCTV, visitor management, infant protection, burglar alarm, fire alarm, and related systems to detect emergencies
Maintains status and locations of on-duty Public Safety/Security personnel
Monitors and dispatches Public Safety/Security staff activity and assignments via radio systems and computer-aided dispatch systems
Maintains automated logs of Public Safety/Security staff communications and activity
Responds to Security, Fire, and Safety service requests, incidents, and alarms
Receives emergency and non-emergency calls from team members, public, Public Safety/Security staff, law enforcement, and others via telephone, radio, and computer-aided dispatch systems
Evaluates incoming information

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more
Incentive pay for select positions

Fulltime

Public Safety Communications Dispatcher

Under general supervision, a Public Safety Communications Dispatcher (“Dispatche...

Location

United States , San Francisco

Salary:

113516.00 - 144872.00 USD / Year

City and County of San Francisco

Expiration Date

Until further notice

Requirements

Possession of a high school diploma or equivalent (GED or High School Proficiency Examination)
Two (2) years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people
Completion of thirty (30) semester units or forty-five (45) quarter units of coursework from an accredited college or university may substitute for one (1) year of the required experience
Ability to type at a speed of 40 words per minute (WPM) (net)
Must be willing and able to work various schedules including day, swing, and night shift, weekends, holidays, and overtime
Must be willing and able to respond, report, and mobilize as necessary

Job Responsibility

Receives incoming emergency (911) and non-emergency telephone calls from the public and public safety agencies
Dispatches police, fire, and emergency medical services (EMS) field units to respond to emergency and non-emergency calls for service over a 2-way radio system utilizing a computer-aided dispatch system
Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers
Evaluates incoming reports of police, fire, and medical emergencies
immediately transmits complete and accurate information to appropriate field personnel
Monitors, coordinates, and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus

Fulltime

Public Safety Communications Dispatcher

Under general supervision, a Public Safety Communications Dispatcher ("Dispatche...

Location

United States , San Francisco

Salary:

Not provided

City and County of San Francisco

Expiration Date

Until further notice

Requirements

Possession of a high school diploma or equivalent (GED or High School Proficiency Examination)
Two (2) years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people
Completion of thirty (30) semester units or forty-five (45) quarter units of coursework from an accredited college or university may substitute for one (1) year of the required experience
Ability to type at a speed of 40 words per minute (WPM) (net)
Must be willing and able to work various schedules including day, swing, and night shift, weekends, holidays, and overtime
Must be willing and able to respond, report, and mobilize as necessary
Must pass a Performance Examination, Oral Assessment, Psychological Evaluation, and Medical Examination
Must pass a comprehensive background investigation

Job Responsibility

Receives incoming emergency (911) and non-emergency telephone calls from the public and public safety agencies
Dispatches police, fire, and emergency medical services (EMS) field units to respond to emergency and non-emergency calls for service over a 2-way radio system utilizing a computer-aided dispatch system
Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers
Evaluates incoming reports of police, fire, and medical emergencies
immediately transmits complete and accurate information to appropriate field personnel
Monitors, coordinates, and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus

Fulltime

New

Emergency Communications Technician II

As an Emergency Communications Technician II, you will receive and create calls ...

Location

United States , Reagan National Airport

Salary:

28.84 - 47.59 USD / Hour

Metropolitan Washington Airports Authority

Expiration Date

Until further notice

Requirements

Two years of progressively responsible experience as a public safety dispatcher within the last five years
Must be able to obtain certification as a VCIN Operator or obtain or recertify VCIN Operator certification within six months of Date of Hire
Ability to read and interpret maps to direct dispatched units or answer questions from callers needing assistance
Knowledge of and ability to apply policies and procedures for the dispatch of police, fire, and EMS units, including basic terminology and mutual aid procedures
Knowledge of and ability to apply VCIN or NCIC procedures
Skill in the use of a variety of public safety communications equipment in accordance with regulations
Skill in problem solving to identify, select, organize, and logically process relevant information to solve a problem and make recommendations
Skill in using a computer, and modern office suite software, with emphasis on computer-aided dispatch systems and public safety databases, to include a two-way radio system and 9-1-1 telephone system
Ability to work essential/emergency personnel schedule (including 5 workdays/ 2- off days, weekends, holidays, inclement weather, and emergency callbacks)
Must be willing and able to perform these tasks

Job Responsibility

Determines the nature of service requested and dispatches police, fire, or EMS unit(s), in accordance with needs at times in a fast-paced and stressful atmosphere
Maintains constant contact with dispatched unit(s) and relays information between units, as needed, verbally communicating with First Responders primarily via radio communications
Maintains contact with dispatched unit(s) and relays information between units, as needed
Coordinates mutual aid response(s) with participating jurisdictions
Performs administrative tasks to include preparing logs, and retrieving data from the National Law Enforcement Telecommunications System, the Virginia Criminal Information Network (VCIN), and the National Crime Information Center (NCIC) databases
Uses proper broadcast procedures, and calms emotionally distraught callers, as necessary
Routes and or re-routes or transfers calls appropriately
Provide excellent customer service to all parties you interact with, whether an internal MWAA person, external partner, or traveling public
Performs ECT-level maintenance on public safety communication equipment and general office equipment
Attends in-service, mandatory, basic, advanced, and specialized training to acquire and maintain skills

What we offer

Medical, dental, and vision coverage
well-being resources
health savings and flexible spending accounts
pension and retirement plans
ongoing training and development opportunities

Fulltime

Dispatcher Lead

Responsible for responding appropriate equipment or personnel to emergency and n...

Location

Antarctica , McMurdo Station

Salary:

Not provided

Amentum

Expiration Date

Until further notice

Requirements

High School diploma or GED
4 years of emergency services (Fire, EMS, and/or Law Enforcement) dispatch experience or two years as a Dispatcher with the Antarctic Fire Department
Must hold a valid emergency dispatcher certification from APCO, NENA, or a state agency, and/or a DoD Telecommunicator I/II certification
Incident Command System (ICS) 100 and 200 certifications are required for offer consideration (training offered through FEMA)
Computer skills required, including Word, Excel, PowerPoint and e-mail applications
Good judgment and exceptional communication skills
Must have an ability to independently prioritize requests by level of urgency
Must have the ability to work unsupervised and possibly alone during various levels of urgency and call volume
Complies with applicable safety, environment, health, and waste management policies and procedure
Willingness and ability to deploy to Antarctica for extended periods

Job Responsibility

Responsible for responding appropriate equipment or personnel to emergency and non-emergency calls for fire and emergency medical services as well as on call department services
Identifies and dispatches appropriate units
complies with USAP policies and procedures to ensure the safety of all public safety responders and the public
Responsible for maintaining a safe and clean workplace and ensuring that safety is the highest priority in the workplace
Adheres to ASC Safety guidelines and participates in weekly safety meetings
Under the direct supervision of the dispatch supervisor, responsible for the supervision and operation of all communications and computer management for the Antarctic Fire Department
Responsible for the day-to-day operation of the fire department dispatch center
Provides direct supervision of all subordinate communication coordinators (dispatchers)
Monitors the automatic fire alarm system and dispatches emergency responders and/or technicians as appropriate and creates corresponding service requests for technicians
Monitors, answers, and interprets various equipment indicating facilities emergencies

Fulltime

Public Safety Dispatcher

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

21.29 - 27.53 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School Diploma
Ability to read and write
Ability to use arithmetic
Ability to meet and deal effectively and courteously with the public, students, faculty and staff

Job Responsibility

Operates a Public Safety Department Communications Center to provide for the protection of University property, University students, visitors, patients and personnel and their property
Directs Officers to areas according to needs
Continuously monitors alarms and dispatching systems
Dispatches Officers to areas according to needs or in an emergency in accordance with established procedures and/or the orders of the Officer-in-Charge
May relay orders of the Officer-in-Charge in accordance with established rules and procedures
Informs the Officer-in-Charge of all Public Safety activity taking place during the shift
Follows established procedures and/or the orders of the Officer-in-Charge in making outside calls to fire, police, etc
Answers telephone and radio calls
Notifies the Officer-in-Charge of non-routine situations and notifies Officers of routine situations which are then handled in accordance with standard procedures
May announce situations within the hospital in accordance with established wording and procedures

Fulltime

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