Public Safety Associate Job at Children's Wisconsin (Milwaukee)

Public Safety Associate

Public Safety Associate (PSA) is a uniform position responsible for providing su...

Location

United States , Milwaukee

Salary:

Not provided

Children's Wisconsin

Expiration Date

Until further notice

Requirements

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
1+ years Experience in customer service required
Ability to assess demeanor of internal and external customers, adjusting approach as appropriate to those who could be lost, confused, joyful, upset or demanding with the goal of enhancing the overall experience
Ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment
Ability to successfully complete all required introductory and annual competency training processes to effectively perform duties and responsibilities of position
Basic computer skills in order to utilize and independently troubleshoot and resolve issues with equipment and systems (PC software applications, Microsoft Word, Excel Access, CAD, Incident Reporting, Surveillance Systems, Hospital software applications, EPIC, etc.)
Ability to read and write in order to complete required reports and perform various recordkeeping activities
Critical thinking skills required to make independent decisions and problem solve in a complex, fast paced environment
Excellent customer service and prioritization skills are essential
Exudes confidence and finesse in stressful situations-effectively diffusing negativity

Job Responsibility

Provide badge access credentialing services
actively greet and engage with guests, and visitors to ensure a positive experience
badge and screen visitors according to visitation guidelines
determine the guest's destination and transportation needs, providing assistance as needed
direct visitors with precise way finding
report suspicious activities
provide support and guidance to visitors during emergency conditions
perform Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children's property
Primarily works at Welcome Center stations
Badges and screens visitors per our visitation policy

Parttime

Public Safety Associate

Public Safety Associate (PSA) is a uniform position responsible for providing su...

Location

United States , Milwaukee

Salary:

Not provided

Children's Wisconsin

Expiration Date

Until further notice

Requirements

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
Post high school coursework in criminal justice or equivalent field of study preferred
1+ years Experience in customer service required
1+ years Experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service preferred
1+ years Experience performing weapon screening preferred
BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council within 90 Days required

Job Responsibility

Provide badge access credentialing services
Actively greet and engage with guests, and visitors to ensure a positive experience
Badge and screen visitors according to visitation guidelines
Determine the guest's destination and transportation needs, providing assistance as needed
Direct visitors with precise way finding
Report suspicious activities
Provide support and guidance to visitors during emergency conditions
Perform Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children's property
Build credible relationships with customers by delivering personal attention, demonstrating respect, recognizing patient’s rights under HIPAA and maintaining patient confidentiality
Secure property/evidence as needed/directed

Parttime

Public Safety Associate

Public Safety Associate is a uniform position responsible for providing support ...

Location

United States , Milwaukee

Salary:

Not provided

Children's Wisconsin

Expiration Date

Until further notice

Requirements

Must complete CPR certification – Basic Life Support (BLS) for Healthcare Providers through American Heart Association or American Red Cross within 3 months of hire
A high school diploma or GED
A minimum of one year customer service experience including conflict management situations
Exhibits guiding behaviors that reflect Children’s values and support our mission and vision
Basic computer skills in order to utilize equipment and systems (PC software applications, Microsoft Word, Excel Access, CAD, Incident Reporting, Surveillance Systems, Hospital software applications EPIC, etc.
Ability to read and write in order to complete required reports and perform various recordkeeping activities
Ability to successfully complete department approved Defensive Training for Security (DTS) program
Critical thinking skills required to make independent decisions and problem solve in a complex, fast paced environment
Excellent customer service, communication, interpersonal, and prioritization skills
Ability to work independently or as a team

Job Responsibility

Provide badge access credentialing services
Actively greets and engages with guests, visitors to ensure a positive experience
Badges and screens visitors according to visitation guidelines
Determines the guest’s destination and transportation needs, providing assistance as needed
Directs visitors with precise way finding
Report suspicious activities
Provides support and guidance to visitors during emergency conditions
Performing Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children’s property

Parttime

Public Safety Associate

Public Safety Associate (PSA) is a uniform position responsible for providing su...

Location

United States , Milwaukee

Salary:

Not provided

Children's Wisconsin

Expiration Date

Until further notice

Requirements

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
1+ years Experience in customer service required
1+ years Experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service preferred
1+ years Experience performing weapon screening preferred
BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council within 90 Days required

Job Responsibility

Provide badge access credentialing services
actively greet and engage with guests, and visitors to ensure a positive experience
badge and screen visitors according to visitation guidelines
determine the guest's destination and transportation needs, providing assistance as needed
direct visitors with precise way finding
report suspicious activities
provide support and guidance to visitors during emergency conditions
perform Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children's property

Fulltime

Public Safety Associate

Public Safety Associate (PSA) is a uniform position responsible for providing su...

Location

United States , Milwaukee

Salary:

Not provided

Children's Wisconsin

Expiration Date

Until further notice

Requirements

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
1+ years Experience in customer service required
BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council within 90 Days required

Job Responsibility

Provide badge access credentialing services
actively greet and engage with guests and visitors to ensure a positive experience
badge and screen visitors according to visitation guidelines
determine the guest's destination and transportation needs, providing assistance as needed
direct visitors with precise way finding
report suspicious activities
provide support and guidance to visitors during emergency conditions
perform Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children's property

Parttime

Public Safety Associate

Public Safety Associate (PSA) is a uniform position responsible for providing su...

Location

United States , Milwaukee

Salary:

Not provided

Children's Wisconsin

Expiration Date

Until further notice

Requirements

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
1+ years Experience in customer service required
Ability to assess demeanor of internal and external customers, adjusting approach as appropriate
Ability to successfully complete all required introductory and annual competency training processes
Basic computer skills in order to utilize and independently troubleshoot and resolve issues with equipment and systems
Ability to read and write in order to complete required reports and perform various recordkeeping activities
Critical thinking skills required to make independent decisions and problem solve
Excellent customer service and prioritization skills
Exudes confidence and finesse in stressful situations-effectively diffusing negativity
Interpersonal skills necessary to effectively interact with a variety of hospital employees, patients, and visitors

Job Responsibility

Primarily works at Welcome Center stations. Badges and screens visitors per our visitation policy. Determines the guest’s destination and transportation needs, and directs them with precise way finding. Directs visitors to all ambulatory clinics, ancillary locations, inpatient areas, EDTC and amenities located on the Milwaukee campus
Builds credible relationships with customers by delivering personal attention, demonstrating respect, recognizing patient’s rights under HIPAA and maintaining patient confidentiality, responding to customer concerns, questions and needs, establishing trust and maintaining a positive representation of Children’s Wisconsin
Performs Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children’s property. Secures property/evidence as needed/directed. Liaisons with local law enforcement
Maintains area in a safe condition during emergency conditions. Maintains area in a neat and orderly condition and contacts appropriate departments as needed
Maintains current knowledge of CW policy and procedures and department Standards of Work (SOW) through regular and timely independent review of internal communication including emails, Newsbreak and attendance at relevant meetings
Responsible for understanding and adhering to the Children’s Organizational Code of Ethics and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Children's business

Parttime

Public Safety Associate

Public Safety Associate (PSA) is a uniform position responsible for providing su...

Location

United States , Milwaukee

Salary:

Not provided

Children's Wisconsin

Expiration Date

Until further notice

Requirements

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)
1+ years’ experience in customer service
BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council within 90 days of being hired

Job Responsibility

Provide badge access credentialing services
Actively greet and engage with guests, and visitors to ensure a positive experience
Badge and screen visitors according to visitation guidelines
Determine the guest's destination and transportation needs, providing assistance as needed
Direct visitors with precise way finding
Report suspicious activities
Provide support and guidance to visitors during emergency conditions
Perform Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children's property

Public Safety Officer Lead

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin ...

Location

United States , Milwaukee

Salary:

Not provided

Children's Wisconsin

Expiration Date

Until further notice

Requirements

Ability to read and write in order to review and complete required incident reports and perform various recordkeeping activities at a level normally acquired through completion of high school
At least three years of previous security experience required
Currently certified or successfully complete departmental training in Defensive and Arrest Tactics (DAAT) or Defensive Tactics for Security (DTS) within 3 months of hire
Completion of the International Association of Healthcare Security and Safety (IAHSS) Advanced Certification within 90-days of hire
Currently hold or successfully complete CPR certification - Basic Life Support (BLS) for Healthcare Providers through American Heart Association or American Red Cross within 3 months of hire
Ability to successfully complete all required introductory and annual competency training processes
Strong interpersonal, written, and verbal communication skills
Intermediate computer skills in order to utilize equipment and systems (PC software applications, Microsoft Word, Excel, Access, CAD, Incident Reporting, Surveillance Systems, etc.) at a level normally acquired through attendance at technical courses or related experience
Analytical skills necessary in order to inspect hospital areas, ensure security of all hospital staff, visitors and patients, and prepare security incident reports, missing property reports, etc.
Physical requirements consistent with medium physical demand level

Job Responsibility

Serving in a leadership role, overseeing the work of security staff engaged in patrolling and securing CHW facilities, grounds and personnel
Performing the responsibilities of a Security Officer
In the absence of the Supervisor, providing leadership functions, to include assigning personnel to posts or patrol, interpreting CHW policies and procedures, training, equipping and directing security personnel and working towards positive resolution of internal and external customer issues

Fulltime

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