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Under direct supervision, this position is responsible for promoting public safety and security throughout the facility during scheduled shifts at the Wilmington Convention Center to ensure the protection of clients, guests, employees, and physical property.
Job Responsibility:
Enforces public safety policies and procedures during assigned events
Conducts interior and exterior rounds and reports any unusual issues or incidents
Provide safety escorts as requested
Documents all notable incidents in the appropriate logbooks
Direct visitors, vendors, deliveries, and related personnel to proper areas
Notify appropriate personnel of arrivals and departures
Monitors persons on the premises to determine if they possess the proper identification and are authorized to be present on WCC premises
Performs crowd and traffic flow controls within the facility during events
Responds to emergency situations and alerts the appropriate public emergency response team member(s)
Conducts regular safety inspections and assists in the implementation of any corrective actions to be taken
May direct contracted security personnel as needed
Opens and/or closes the WCC building on scheduled workdays
Monitors all physical security equipment, such as key control, badge access, and video surveillance systems
Secures locations and prohibits access to unauthorized personnel, and challenges unauthorized personnel in restricted areas
Enforces security policies and procedures associated with crime prevention and building protection
Requirements:
High School Diploma or GED required
Minimum of (6) months safety/security experience working in a public assembly, hotel, or another commercial facility
Knowledge of effective emergency response and crisis management
History of integrity, reliability, and professionalism
Skills in problem resolution
Excellent customer service skills
Ability to operate radios, video equipment, and fire alarm systems
Excellent oral and written communication skills
Available to work flexible hours, including nights, weekends, and holidays