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Under the supervision of the Support Services Manager, the Public Records Specialist is responsible for processing Freedom of Information Act (FOIA) requests, subpoena requests, administrative audio requests, and performing other assigned job responsibilities. This role includes but not limited to, gathering and providing documentation, such as 9-1-1 and non-emergency telephone audio, dispatch audio, and incident recalls from the Computer Aided Dispatch (CAD) and audio recording systems. The specialist ensures compliance with public records policies while maintaining strict confidentiality. This position is intended to be remote with minimal physical demands and site visits only when mandatory. The role requires repetitive listening to sensitive or potentially traumatic emergency calls. Attention to detail and strong time management skills are essential.
Job Responsibility:
Handle FOIA, subpoena, and administrative audio requests via the designated system (e.g, HelpDesk)
Identify and gather required information for requests through established protocols
Utilize the Cook County State’s Attorney’s SAO NICE Evidence Central Portal for processing and delivering records when applicable
Ensure timely and accurate preparation and delivery of requested documentation
Maintain records of all requests and interactions using HelpDesk to track and organize request statuses
Verify the accuracy and completeness of all records before submission
Respond to inquiries professionally
Escalate issues or complaints to Support Services Manager as appropriate
Coordinates with other departments and maintenance of public records policies and procedures
Adhere to confidentiality standards, ensuring protection of sensitive information
Participate in training and stay updated on applicable local state and federal laws and technologies
Perform additional assigned tasks as needed to support organizational goals
Requirements:
Must be 20 years of age or older
High school diploma or GED equivalent
At least one (1) year of experience in customer service, records management, or communication, or an equivalent combination of related education and experience
Reliable transportation
A minimum typing speed of 35 words per minute (WPM)