Public Cloud Operational Support Senior Engineer, Citi

Citi

Location:
Poland, Warsaw

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are seeking a detail-oriented and proactive Cloud Operations Senior Support Engineer to join our growing Cloud Infrastructure team. The role supports day-to-day operations including incident response, monitoring, access management, provisioning and troubleshooting of cloud resources, and works closely with application teams and cloud architecture to enforce operational best practices, implement automation and drive service reliability.

Job Responsibility:

lead incident management, including triage, impact assessment, coordination with engineering teams to resolve issues and participate in on-call rotation for high severity / major incidents support coverage
collaborate with stakeholders to resolve chronic issues, reduce toil and lead Root Cause Analysis (RCA) post restoration of service
drive process improvements in areas like automation of repetitive tasks, tech debt reduction, testing approaches, complex operational processes, reporting streams, and Operational readiness
create, maintain and enhance operational runbooks, SOPs and knowledge base articles
support provisioning and configuration of Cloud resources across multiple environments including looking for opportunities for improvement
implement and maintain monitoring, logging and alerting tools (ex: CloudWatch, Stackdriver, Prometheus etc)
monitor AWS/GCP infrastructure and services to ensure availability, performance and reliability
operate with a limited level of direct supervision
act as SME to senior stakeholders and/or other team members
collaborate with Product, engineering, security and other stakeholders and lead value adding outcomes

Requirements:

8-10 plus years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
experience in Cloud Operations/ support and site reliability
hands on experience with AWS and/ or GCP
proficiency with Infrastructure as code (IaC) tools like Terraform, CloudFormation
working knowledge of scripting (bash, Python or similar)
strong understanding of networking, DNS, IAM, load balancing & cloud native services
ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
effective written and verbal communication skills

What we offer:

private medical care program
life insurance program
pension plan contribution (PPE program)
employee assistance program
paid parental leave program (maternity and paternity leave)
sport card
holidays allowance
sport and team recreation activities
special offers and discounts for employees
access to an array of learning and development resources
a discretional annual performance related bonus
a chance to make a difference with various affinity networks and charity initiatives

Additional Information:

Job Posted:
August 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Public Cloud Operational Support Senior Engineer