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Public Cloud Operational Support Junior Engineer

https://www.citi.com/ Logo

Citi

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Location:
Poland , Warsaw

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a detail-oriented and proactive Cloud Operations Support Engineer to join our growing Cloud Infrastructure team. The public cloud operational support engineer is responsible for ensuring the stability performance and availability of cloud-based infrastructure and services across platforms such as AWS and GCP. This role supports day-to-day operations including incident response monitoring access management provisioning and troubleshooting of cloud resources. The engineer will work closely with application teams your team, and cloud architecture to enforce operational best practices, implement automation, and drive service reliability.

Job Responsibility:

  • Drive Incident management, including triage, impact assessment and coordination with engineering teams to resolve issues
  • Participate in on-call rotation for high severity / major incidents support coverage
  • Provide Root Cause Analysis (RCA) post restoration of service
  • Design testing approaches, complex processes, reporting streams, and lead/assist with the automation of repetitive tasks
  • Create, Maintain and enhance operational runbooks, SOPs and knowledge base articles
  • Support provisioning and configuration of Cloud resources across multiple environments
  • Implement and maintain monitoring, logging and alerting tools ( ex: CloudWatch, Stackdriver, Prometheus etc) & Monitor AWS/GCP infrastructure and services to ensure availability, performance and reliability
  • Assist in deployments, patching and disaster recovery procedures

Requirements:

  • 5 plus years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
  • Experience in Cloud Operations/ support and site reliability
  • Hands on experience with AWS and/ or GCP
  • Proficiency with Infrastructure as code (IaC) tools like Terraform, CloudFormation
  • Working knowledge of scripting ( bash, Python or similar)
  • Strong understanding of networking, DNS, IAM, load balancing & cloud native services
  • Familiarity / expertise in EKS/GKE
  • Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
  • Ability to work with virtual / in-person teams, and work under pressure / to a deadline
  • Experience in a Financial Services or large complex and/or global environment preferred
  • Effective written and verbal communication skills
What we offer:
  • Private Medical Care Program
  • Life Insurance Program
  • Pension Plan contribution (PPE Program)
  • Employee Assistance Program
  • Paid Parental Leave Program (maternity and paternity leave)
  • Sport Card
  • Holidays Allowance
  • Sport and team recreation activities
  • Special offers and discounts for employees
  • Access to an array of learning and development resources
  • A discretional annual performance related bonus
  • A chance to make a difference with various affinity networks and charity initiatives

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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