Public Cloud Operational Support Engineer, Citi

Citi

Location:
United States, Irving

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

125760.00 - 188640.00 USD / Year

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Job Description:

We are seeking a detail-oriented and proactive Cloud Operations Support Engineer to join our growing Cloud Infrastructure team. The public cloud operational support engineer is responsible for ensuring the stability performance and availability of cloud-based infrastructure and services across platforms such as AWS and GCP. This role supports day-to-day operations including incident response monitoring access management provisioning and troubleshooting of cloud resources. The engineer will work closely with application teams, your team, and cloud architecture to enforce operational best practices, implement automation, and drive service reliability.

Job Responsibility:

Monitor AWS/GCP infrastructure and services to ensure availability, performance and reliability
Lead Incident management, including triage, impact assessment and coordination with engineering teams to resolve issues
Participate in on-call rotation for high severity/major incidents support coverage
Collaborate with stakeholders to resolve chronic issues, reduce toil and lead Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
Provide technical/strategic direction to team members
Create, Maintain and enhance operational runbooks, SOPs and knowledge base articles
Support provisioning and configuration of Cloud resources across multiple environments
Implement and maintain monitoring, logging and alerting tools (ex: CloudWatch, Stackdriver, Prometheus etc)
Ensure ongoing compliance with regulatory requirements
Operate with a limited level of direct supervision
Act as SME to senior stakeholders and/or other team members
Collaborate with Product, engineering, security and other stakeholders and lead value-adding outcomes
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements:

8-10 plus years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
Experience in Cloud Operations/ support and site reliability
Hands on experience with AWS and/or GCP
Proficiency with Infrastructure as code (IaC) tools like Terraform, CloudFormation, Working knowledge of scripting (bash, Python or similar)
Strong understanding of networking, DNS, IAM, load balancing & cloud native services
Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Ability to work with virtual/in-person teams, and work under pressure/to a deadline
Experience in a Financial Services or large complex and/or global environment preferred
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Ability to communicate technical concepts well to non-technical audience
Bachelor’s/University degree or equivalent experience.

Nice to have:

Experience in a Financial Services or large complex and/or global environment
Effective written and verbal communication skills
Ability to communicate technical concepts well to non-technical audience.

What we offer:

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

Additional Information:

Job Posted:
September 06, 2025

Expiration:
September 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Public Cloud Operational Support Engineer