Public Cloud Operational Support Engineer

• Monitor AWS/GCP infrastructure and services to ensure availability, performance and reliability
• Lead Incident management, including triage, impact assessment and coordination with engineering teams to resolve issues
• Participate in on-call rotation for high severity/major incidents support coverage
• Collaborate with stakeholders to resolve chronic issues, reduce toil and lead Root Cause Analysis (RCA) post restoration of service
• Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
• Provide technical/strategic direction to team members
• Create, Maintain and enhance operational runbooks, SOPs and knowledge base articles
• Support provisioning and configuration of Cloud resources across multiple environments
• Implement and maintain monitoring, logging and alerting tools (ex: CloudWatch, Stackdriver, Prometheus etc)
• Ensure ongoing compliance with regulatory requirements
• Has the ability to operate with a limited level of direct supervision
• Acts as SME to senior stakeholders and/or other team members
• Collaborate with Product, engineering, security and other stakeholders and lead value adding outcomes
• Appropriately assess risk when business decisions are made

• 8-10 plus years of experience in roles centered around infrastructure delivery
• Experience in Cloud Operations/support and site reliability
• Hands on experience with AWS and/or GCP
• Proficiency with Infrastructure as code (IaC) tools like Terraform, CloudFormation
• Working knowledge of scripting (bash, Python or similar)
• Strong understanding of networking, DNS, IAM, load balancing & cloud native services
• Familiarity/expertise in EKS/GKE
• Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
• Ability to work with virtual/in-person teams, and work under pressure/to a deadline
• Experience in a Financial Services or large complex and/or global environment preferred
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to communicate technical concepts well to non-technical audience
• Bachelor's/University degree or equivalent experience

Experience in a Financial Services or large complex and/or global environment

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages including vacation, sick leave, and paid holidays
• Discretionary and formulaic incentive and retention awards