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Public Cloud Billing Subject Matter Expert

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NTT DATA

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Location:
United States , Austin

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Public Cloud Billing Subject Matter Expert (SME) plays a vital role in managing invoicing and financial processes for IT services in public cloud environments. The position requires at least 5 years of experience in IT financial management and cloud billing. Strong analytical skills and stakeholder management abilities are essential. The SME will ensure accurate billing, resolve disputes, and deliver financial reports to support planning cycles.

Job Responsibility:

  • Lead the implementation and ongoing support of ITFM billing and chargeback processes for public cloud services
  • Compile, validate, and reconcile resource unit (RU) and usage data using approved tools and methodologies
  • Identify and resolve data feed issues, apply approved rates, and aggregate charges to ensure accurate invoicing
  • Maintain account code tables to support accurate billing, tracking, and reporting
  • Ensure billed charges are traceable by service, product, and component through standardized tagging
  • Coordinate with internal and external stakeholders to review preliminary monthly charges and RU volumes
  • Present, validate, and finalize monthly invoices and supporting documentation using designated billing tools
  • Provide documented variance explanations for changes in RU costs and volumes in accordance with established thresholds and reporting requirements
  • Research, analyze, and resolve billing and invoice disputes in a timely manner
  • Process prior period adjustments (PPAs) and calculate interest where applicable
  • Respond to service credit requests and process credits in accordance with service level agreements (SLAs)
  • Monitor and resolve ServiceNow requests within defined SLA timelines
  • Prepare historical and forecasted utilization and cost reporting, including rolling 18-month forecasts
  • Update forecasts based on technology changes, capacity planning, and service decommissioning
  • Prepare and present customer-facing budget reports to support annual operating budgets and biennial Legislative Appropriations Requests (LAR)

Requirements:

  • 5+ years of experience in IT financial management, billing, and chargeback processes within large-scale cloud or hyperscaler environments
  • 5+ years of experience with cloud billing, resource unit tracking, and financial tools or systems (e.g., ITFM platforms, ServiceNow)
  • Demonstrated experience navigating and resolving complex billing disputes and implementing process improvements

Nice to have:

  • Strong analytical skills, including variance analysis, forecasting, and financial reporting
  • Experience supporting public sector or shared services environments
  • Ability to manage large datasets and prepare detailed reports for audit and compliance reviews
  • Experience supporting budget planning, legislative appropriations, and multi-year financial forecasting
  • Strong written and verbal communication skills with the ability to partner effectively with technical and non-technical stakeholders

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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