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Public Area Cleaning Shift Manager

Butlin's

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Location:
United Kingdom, Skegness

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

The Venue Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift of our public areas and entertainment venue across the resort. Reporting to the Venue Cleaning Manager, the Accommodation & Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. Leading and monitoring team member who clean our entertainment venues once shows have finished, all toilet facilities across the resorts, moving and resetting venue furniture, working at heights at times for high-level cleaning using industrial cleaning equipment for all indoor and outdoor requirements. You will support and coach the team to ensure they deliver a great experience and are also driving any key metrics relating to our Clean and Fault Free (CAFF) approach to our accommodation and holding team to account to ensure standards are met.

Job Responsibility:

  • Responsible for smooth delivery of cleaning shift for public areas and entertainment venue
  • Ensure daily operational plans are fulfilled
  • Ensure team are in right place at right time to manage fluctuating guest demand
  • Keep operational standards and guest experience high
  • Lead and monitor team members who clean entertainment venues after shows
  • Clean all toilet facilities across resorts
  • Move and reset venue furniture
  • Work at heights for high-level cleaning
  • Use industrial cleaning equipment for indoor and outdoor requirements
  • Support and coach team to deliver great experience
  • Drive key metrics relating to Clean and Fault Free (CAFF) approach
  • Hold team to account to ensure standards are met
  • Conduct quality control checks
  • Lead feedback conversations
  • Manage effectively to execute Right People, Right Place, Right Time (RPRPRT) strategy

Requirements:

  • Oversee a successful cleaning operation during shift
  • Ensure strict adherence to CAFF standards
  • Stay informed about NPS scores
  • Take proactive steps to improve NPS scores and reduce guest complaints
  • Conduct online quality control checks
  • Analyse reports
  • Lead feedback discussions
  • Ensure team receives necessary training and support
  • Manage implementation of 90-day program for new team members
  • Oversee personnel-related activities from onboarding through full employee life cycle
  • Set clear objectives and PDPs for team
  • Support team surveys
  • Lead action plans
  • Uphold brand standards
  • Ensure team meets health and safety regulations

Additional Information:

Job Posted:
December 06, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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