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The Venue Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift of our public areas and entertainment venue across the resort. Reporting to the Venue Cleaning Manager, the Accommodation & Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. Leading and monitoring team member who clean our entertainment venues once shows have finished, all toilet facilities across the resorts, moving and resetting venue furniture, working at heights at times for high-level cleaning using industrial cleaning equipment for all indoor and outdoor requirements. You will support and coach the team to ensure they deliver a great experience and are also driving any key metrics relating to our Clean and Fault Free (CAFF) approach to our accommodation and holding team to account to ensure standards are met.
Job Responsibility:
Responsible for smooth delivery of cleaning shift for public areas and entertainment venue
Ensure daily operational plans are fulfilled
Ensure team are in right place at right time to manage fluctuating guest demand
Keep operational standards and guest experience high
Lead and monitor team members who clean entertainment venues after shows
Clean all toilet facilities across resorts
Move and reset venue furniture
Work at heights for high-level cleaning
Use industrial cleaning equipment for indoor and outdoor requirements
Support and coach team to deliver great experience
Drive key metrics relating to Clean and Fault Free (CAFF) approach
Hold team to account to ensure standards are met
Conduct quality control checks
Lead feedback conversations
Manage effectively to execute Right People, Right Place, Right Time (RPRPRT) strategy
Requirements:
Oversee a successful cleaning operation during shift
Ensure strict adherence to CAFF standards
Stay informed about NPS scores
Take proactive steps to improve NPS scores and reduce guest complaints
Conduct online quality control checks
Analyse reports
Lead feedback discussions
Ensure team receives necessary training and support
Manage implementation of 90-day program for new team members
Oversee personnel-related activities from onboarding through full employee life cycle
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