PTS Customer Service Advisor

• Dealing with all aspects of customer contact into the business, in a quick and timely manner
• Sourcing parts, processing orders, chasing orders and dealing with queries
• Maintain excellent relationships with customers
• Provide a first class after sales service to support our website and contract customers
• Coordinating deliveries, organising collections with carriers and reacting to failed deliveries
• Issuing refunds, and general admin duties
• Provide feedback from customers to the line Manager on competitor activity
• Any projects on an ad hoc basis as requested by the Customer Service Supervisor

• Ideally some experience working in a call centre or customer service environment - specifically taking inbound calls and dealing with inbound and outbound emails
• Proficient in basic IT in order to learn our computer systems and processes
• Able to deal with customers, external suppliers and carriers in a professional and friendly way
• Have a positive, can do attitude, and enjoy working as part of a team
• Be able to have difficult conversations and demonstrate excellent complaint handling skills

Basic excel skill is desirable

• Bonus
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self