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City Plumbing Logo City Plumbing · Customer Service

Pts Customer Service Advisor

United Kingdom, Crick 12.71 - 13.93 GBP / Hour · Job Posted June 14, 2026
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Job Description

As a Customer Service Advisor, you’ll be committed to delivering an outstanding level of service. The Customer Service Advisor will be able to communicate at all levels and provide a first class service to our customers. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way!

Job Responsibility

  • Dealing with all aspects of customer contact into the business, in a quick and timely manner
  • Sourcing parts, processing orders, chasing orders and dealing with queries
  • Maintain excellent relationships with customers
  • Provide a first class after sales service to support our website and contract customers
  • Coordinating deliveries, organising collections with carriers and reacting to failed deliveries
  • Issuing refunds, and general admin duties
  • Provide feedback from customers to the line Manager on competitor activity
  • Any projects on an ad hoc basis as requested by the Customer Service Supervisor

Requirements

  • Ideally some experience working in a call centre or customer service environment - specifically taking inbound calls and dealing with inbound and outbound emails
  • Proficient in basic IT in order to learn our computer systems and processes
  • Able to deal with customers, external suppliers and carriers in a professional and friendly way
  • Have a positive, can do attitude, and enjoy working as part of a team
  • Be able to have difficult conversations and demonstrate excellent complaint handling skills

Nice to have

  • Basic excel skill
  • enthusiasm and a can-do attitude

What we offer

  • Bonus
  • Discounts, savings and cash back at numerous retailers
  • Life assurance
  • Extended family policy including maternity, paternity, additional annual leave and more
  • Mental Health First Aiders and Employee Assistance Programme
  • Complete induction and a company that lets you grow and encourages development
  • Financial education and loans
  • Flexible working options
  • A business striving to create an environment of inclusion so everyone can be their true self
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