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LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Job Responsibility:
Ensures executional excellence & winning results in partnership with the MOD & store team
Demonstrates commitment to exceed results through strong competency in KPI management & high accountability
Ensures Brand is known as the leading optical provider within the community
Operates as successful stakeholder to all leaders within the organization & local market
Places the patient/customer 1st & delivers excellent service
Strives to exceed expectations on all KPIs
Conveys a commitment to providing unsurpassed Patient Service through ensuring staff performs the following Service Process steps: Address all patients/customers visual life style needs
Make eyewear recommendations based on patients/customers’ needs
Explain each step of the eye exam
listen carefully to patients/customers
Utilize available tools & visual aids to summarize & ensure patients understand each aspect of their vision, eye health, & overall well being
Communicate effectively with patients the need for annual eye exams
Ensure all patients are appointed in TAB for their next eye exam
Conducts all services in accordance with protocol & accepted standards of care
Ensures all patients receive accurate diagnosis & appropriate recommendations
Establishes a positive Doctor/patient relationship
Utilizes & leverages effectively all technology to deliver unsurpassed patient/customer experiences
Ensures office systems are maintained
Maintains State Licensure in good standing & practices to the full scope of that license, responsible for maintaining Continuing Education requirements
Provides effective training & guidance to team members making use of Company provided programs
Delivers clear, motivating & constructive feedback in a timely manner to all associates
Creates a positive culture linked to the corporate culture
identifies what motivates each individual & directs conversations & actions appropriately
Encourages associate decision making at the level closest to the patient
Maximizes partnerships through leadership, participation & involvement
Takes pride in the appearance of the office
Maintains safe working environment for all associates/patients
Leads by example
Requirements:
Doctor of Optometry
Commitment to quality patient care
Knowledge of current Optometric theory & technology