CrawlJobs Logo

Pt Self-Pay Resoltn Ctr Rep II

United States of America, Rochester Employment contract 19.08 - 25.77 USD / Hour · Job Posted February 20, 2026
Apply Position
Job Link Share

Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Responsibility

  • Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
  • Troubleshoots and resolves customer complaints
  • Initiates insurance billing, either electronically or via the use of the Electronic Work file transfer process within the billing systems, for accounts classified as Self-Pay in error
  • Identifies and verifies coverage under the government health insurance programs
  • Secures revenue for University and affiliates by advising customers about insurance and payment options
  • Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues
  • Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner, resulting in acceptable accuracy, production levels, and retention of patient services
  • Maintains performance and quality standards based on established call center metrics, including turn-around times
  • Creates budget installment payment plans for those customers in need
  • Consistently adheres to all Patient Services policies, procedures, and performance measures, including inquiry documentation procedures
  • Uses best judgment under set procedures and alerts management regarding issues not completed within specified timeframes
  • Identifies patterns generated by external and internal activity impacting customer satisfaction
  • Safeguards member privacy in accordance with the corporate privacy policies and procedures
  • Participates in training learn regulations, systems, procedures, develops skills and initiates actions to accurately fulfill all requirements of the job
  • Other duties as assigned

Requirements

  • Associate's degree and 2 years of relevant experience required
  • Or equivalent combination of education and experience

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Pt Self-Pay Resoltn Ctr Rep II

8 matching positions

Pt Self-Pay Resoltn Ctr Rep II

As a community, the University of Rochester is defined by a deep commitment to M...
Location
Location
United States of America , Rochester
Salary
Salary:
19.08 - 25.77 USD / Hour
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate's degree and 2 years of relevant experience required
  • Or equivalent combination of education and experience
Job Responsibility
Job Responsibility
  • Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
  • Troubleshoots and resolves customer complaints
  • Initiates insurance billing, either electronically or via the use of the Electronic Work file transfer process within the billing systems, for accounts classified as Self-Pay in error
  • Identifies and verifies coverage under the government health insurance programs
  • Secures revenue for University and affiliates by advising customers about insurance and payment options
  • Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues
  • Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner, resulting in acceptable accuracy, production levels, and retention of patient services
  • Maintains performance and quality standards based on established call center metrics, including turn-around times
  • Creates budget installment payment plans for those customers in need
  • Consistently adheres to all Patient Services policies, procedures, and performance measures, including inquiry documentation procedures
  • Fulltime
Read More
Arrow Right
New

Pharmacy Technician

As a Technician, you will support the pharmacy team in delivering operational an...
Location
Location
United States , Houston
Salary
Salary:
16.50 - 25.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 27, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus: Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another
  • Ability to confirm prescription information and label accuracy
  • Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
  • Notice and understand patients’ reactions, and respond appropriately
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • Remaining flexible for both scheduling and business needs
  • Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles
  • Complying with CVS policies and procedures to ensure patient safety
  • Delivering additional patient health care services
  • Completing additional licensure and training requirements to obtain Technician Immunizer status
What we offer
What we offer
  • Dental
  • Vision
  • Wellness resources
  • Employee discounts
  • Access to certain voluntary benefits
  • Other programs
  • Parttime
Read More
Arrow Right
New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Auburndale
Salary
Salary:
16.50 - 25.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 20, 2026
Flip Icon
Requirements
Requirements
  • Must be at least 16 years of age
  • Licensure requirements vary by state
  • Attention and Focus
  • Customer Service Orientation
  • Communication Skills
  • Mathematical Reasoning
  • Problem Resolution
Job Responsibility
Job Responsibility
  • Manage all assigned pharmacy workstations and tasks to support the team’s ability to promptly, safely and accurately fill patient prescriptions
  • Provide caring service that exceeds customer expectations
  • Complete an extensive CVS Pharmacy Technician Training Program
  • Satisfy all registration, licensing and certification requirements according to your State’s Board of Pharmacy guidelines
What we offer
What we offer
  • Medical, dental, and vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Fulltime
Read More
Arrow Right
New

District Support Pharmacist

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Pottstown
Salary
Salary:
Not provided
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
June 24, 2026
Flip Icon
Requirements
Requirements
  • Active Pharmacist License in the state where the Store is located
  • Active National Provider Identifier (NPI)
  • Not on the DEA Excluded Parties list
  • Ability to travel within a reasonable radius to support market staffing as business needs require
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus: Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
  • Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Job Responsibility
Job Responsibility
  • Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
  • Traveling the district to fill pharmacist shifts as scheduled by the District Performance Coordinator (DPC)
  • overseeing the pharmacy and serving as the Pharmacy Manager’s proxy during bench shifts without overlap
  • Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation
  • Assumes Pharmacy Manager’s day-to-day duties when serving as the only or the primary pharmacist-on-duty
  • Contributing to positive patient experiences by showing empathy and genuine care and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues
  • Proactively offering and delivering immunizations to keep patients healthy
  • engaging and supporting Pharmacy Technicians to learn to immunize
  • Supporting the effective management of pharmacy inventory in all pharmacies worked by following—and guiding the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
What we offer
What we offer
  • Medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • Fulltime
Read More
Arrow Right
New

Logistics coordinator for air imports and exports

Our client in the transport industry, a well-known and respected company seeking...
Location
Location
Canada , Saint-Laurent
Salary
Salary:
60000.00 - 80000.00 USD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
August 03, 2026
Flip Icon
Requirements
Requirements
  • Exceeds customer expectations by anticipating, understanding and responding to needs
  • Is proactive and, when issues arise, intervenes in a timely and resolute manner to resolve problems, including by escalating the situation to management as needed
  • Establishes a relationship and demonstrates empathy during interactions, and constantly strives to improve customer satisfaction
  • Systematically performs quality work that meets the expectations of the position
  • Is committed to operational excellence and the continuous improvement of its own function and across the network
  • All activities comply with company policies/procedures, code of business conduct and government regulations
  • Consistently meets deadlines
  • Is punctual and reliable for planning
  • Is organized, effectively manages their own time, and can prioritize
  • Demonstrates a willingness not only to fulfill their own professional responsibilities without the need for constant push, but also is willing, without request, to help and assist others in the interest of the company and/or clients
Job Responsibility
Job Responsibility
  • Receive documents
  • Prepare the shipments
  • Route the shipments
  • Manage the receipt of freight
  • Process the shipments
  • Monitor shipments
What we offer
What we offer
  • Paid leave, vacation, sick leave
  • Health plan: medical care, prescription drugs, dental care, and vision
  • Life insurance
  • Retirement savings plan RRSP
  • Employee stock purchase plan
  • Staff training and development program
  • Fulltime
Read More
Arrow Right
New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Harrisonburg
Salary
Salary:
16.00 - 24.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • State-level licensure and national certification requirements vary by state
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus: Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
  • Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • voluntarily traveling to stores in the market to work shifts as needed by the business
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • other programs
  • Parttime
Read More
Arrow Right
New

Customs Compliance Specialist

Our client is looking to fill a permanent position as a Customs Compliance Speci...
Location
Location
Canada , Saint-Laurent
Salary
Salary:
70000.00 - 80000.00 CAD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
August 03, 2026
Flip Icon
Requirements
Requirements
  • Bilingual English and French to communicate with clients outside of Quebec
  • Have at least two years of experience in a similar position
  • Have a mastery of Canadian and American customs regulations
  • Have a CCS certification (asset)
  • Proficiency in the Microsoft Office suite, AS/400 and knowledge of various databases
  • With a good sense of initiative and organization
  • Efficient in terms of speed of execution and meeting deadlines
Job Responsibility
Job Responsibility
  • Ensure compliance of import and export operations by complying with internal processes and U.S. and Canadian regulations
  • Manage projects, analyze new products, and ensure compliance with regulations
  • Create reports, update and optimize compliance procedures
  • Be the resource person in terms of customs compliance and answer questions from internal and external Companies
What we offer
What we offer
  • Full-time permanent position 37.5 hours per week
  • 7:30-4pm or 8:00-4:30pm or 9:00-5:30pm from Monday to Friday
  • Salary negotiable based on experience
  • Hybrid work model: 2 days home, 3 days at the office after probation
  • Insurance package
  • Company stock purchase plan
  • 3-4 negotiable weeks of vacation
  • Fulltime
Read More
Arrow Right
New

Pharmacy Technician

We're building a world of health around every individual — shaping a more connec...
Location
Location
United States , Daly City
Salary
Salary:
19.15 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 31, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • State-level licensure and national certification requirements vary by state
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus: Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
  • Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • voluntarily traveling to stores in the market to work shifts as needed by the business
What we offer
What we offer
  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • Fulltime
Read More
Arrow Right