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Food Lion is a well-established supermarket chain that has been serving communities with fresh, affordable, and convenient grocery options since 1957. With a workforce of approximately 82,000 associates, Food Lion operates across 10 Southeastern and Mid-Atlantic states, delivering quality products and exceptional customer service to more than 10 million customers each week. Known for its commitment to community involvement and customer satisfaction, Food Lion stands out as a trusted retailer dedicated to making grocery shopping a positive and easy experience for everyone. Operating multiple stores with various departments, Food Lion continually seeks motivated individuals to join their team and contribute...
Job Responsibility:
Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
Greet each customer and use his or her name whenever possible
Unload customers' groceries from cart to belt and group items for ease of bagging such as grouping cold items together
Check the bottom of every cart and under all baby seats for items before completing an order
Follow correct bagging procedures for the correct use of bags by type
Scan customers' orders and handle payment transactions per standard practice
Avoid personal conversations with other associates when customers are present
Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
Follow procedures for refunds and error correction
Maintain accurate cash control
Perform overrides as needed
Identify customers needing assistance and offer to take their orders to their cars
Maintain alertness and call for assistance when needed to service customers
Check prices quickly and accurately
Be courteous and helpful to other associates
Wear the Food Lion uniform with apron and name badge, keeping a neat and clean appearance
Retrieve shopping carts from parking lot and cart corrals
Ensure workstation and front end area are neat and clean
Report register malfunctions to management
Ensure MVP savings center kiosk is stocked and operational
Adhere to all company guidelines, policies, and standard practices
Observe and correct unsafe conditions
Notify QA of cleaning or maintenance issues
Complete computer based training and training aid courses
Perform all other duties as assigned
Requirements:
High school diploma or equivalent preferred
Prior customer service experience preferred but not required
Ability to stand for long periods and perform physical tasks such as lifting and pushing carts
Strong communication skills
Willingness to adhere to Food Lion policies and dress code
Ability to handle cash and operate point of sale technology
Must meet minimum age requirements
Ability to work flexible shifts
Ability to maintain a clean and professional appearance
High school graduate or equivalent preferred
Effective communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to perform technical requirements of cashier and service center
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position with or without reasonable accommodations