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Food Lion is a well-established grocery store chain that has been serving communities since 1957, providing an accessible, fresh, and affordable shopping experience. With a workforce of approximately 82,000 associates, Food Lion caters to over 10 million customers weekly across 10 Southeastern and Mid-Atlantic states. The company is committed to delivering quality products and exceptional customer service in its stores, maintaining strong relationships with the communities it serves. With decades of experience in the retail grocery industry, Food Lion continues to uphold a reputation for reliability, community focus, and value-driven shopping experiences for all customers.
Job Responsibility:
Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
Courteous and helpful to other associates
Understand the use of ingredients, mixes, and icings and coordinates colors
Understand production standards for processing of all product
Follow all technical manuals for processing of product, label placement, etc.
Ensure proper sanitation of department, equipment and proper food handling/preparation
Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
Understand and follow Food Safety and Workplace Safety guidelines and procedures
Observe and correct all unsafe conditions that could cause associate or customer accidents
Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
Ensure compliance with local, state and federal regulations
Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
Understand and use company tools such as average cost inventory system (ACIS) and ordering (CAO)
Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
Perform all other duties as assigned
Requirements:
High school graduate or equivalent preferred
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Ability to use computers and other communication systems required to perform job functions
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to use technical information to solve problems
Excellent interpersonal, organizational, communication and customer service skills