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Psc L1 Engineer

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Excitel

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Location:
India , Hyderabad

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a someone who can help in managing escalated issues from PSC 1 team related to FTTH network issues with major focus on resolving network faults.

Job Responsibility:

  • Proactively respond to all tickets being forwarded by ECC-1 and resolving it within a specified TAT
  • Identifying the faults by deep diving into the design & architecture to ensure the issue is permanently addressed
  • Operational support to ERP by configuring devices identifying the fault areas
  • Proactively monitoring the alerts and raising an alarm with ERP or Peer teams
  • Pushing the field team and the ERP for proactive maintenance of networks based on critical alarms

Requirements:

  • Technical Graduate/Diploma with 2+ years of experience
  • Exposure in handling the installation, commissioning and configuration of a wide range of broadband network equipment (Switches/OLT/ONU/WIFI Routers) from various TIER 1 & TIER 2 vendors
  • Experience in communicating and documenting incidents to include cause, action and solution as well as root cause analysis
  • Knowledge of LAN configuration- STP, RSTP, MSTP, Vlans, VTP, Trunks, EtherChannel’s, High availability
  • Knowledge of DNS, DHCP, GPON, GEPON, AAA, MEN, FTTH(Understanding of various last-mile technologies of network)
  • Knowledge on how to configure and troubleshoot load balancing, primary secondary paths
  • Knowledge on IP with core competency on building the data & video call flows (Routing/Switching/Authentication/Security) from Core till the last mile customer device
  • Should be flexible for rotational shift

Additional Information:

Job Posted:
January 02, 2026

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