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We are looking for a someone who can help in managing escalated issues from PSC 1 team related to FTTH network issues with major focus on resolving network faults.
Job Responsibility:
Proactively respond to all tickets being forwarded by ECC-1 and resolving it within a specified TAT
Identifying the faults by deep diving into the design & architecture to ensure the issue is permanently addressed
Operational support to ERP by configuring devices identifying the fault areas
Proactively monitoring the alerts and raising an alarm with ERP or Peer teams
Pushing the field team and the ERP for proactive maintenance of networks based on critical alarms
Requirements:
Technical Graduate/Diploma with 2+ years of experience
Exposure in handling the installation, commissioning and configuration of a wide range of broadband network equipment (Switches/OLT/ONU/WIFI Routers) from various TIER 1 & TIER 2 vendors
Experience in communicating and documenting incidents to include cause, action and solution as well as root cause analysis
Knowledge of LAN configuration- STP, RSTP, MSTP, Vlans, VTP, Trunks, EtherChannel’s, High availability
Knowledge of DNS, DHCP, GPON, GEPON, AAA, MEN, FTTH(Understanding of various last-mile technologies of network)
Knowledge on how to configure and troubleshoot load balancing, primary secondary paths
Knowledge on IP with core competency on building the data & video call flows (Routing/Switching/Authentication/Security) from Core till the last mile customer device