Ps Platform Project Lead Job at JLL

Job Description

The PS Platform Project (Project Bamboo) Lead will drive the global transformation of Portfolio Services, integrating Transaction Management and Consulting into a unified, scalable global delivery model. This role will focus on aligning products, processes, and practices across regions, establishing new operational and engagement frameworks and ensuring a smooth transition of activity to offshore and nearshore hubs. The role requires a strategic leader capable of navigating complex stakeholder environments, driving operational excellence, and embedding a culture of innovation and continuous improvement across the PS platform. It is a transformation leadership role and success will depend on stakeholder engagement, collaboration, and strategic problem solving.

Job Responsibility

Programme Leadership and Transformation: Work closely and in partnership with the Analytics Services Delivery team and Operations team to drive the creation of a global PS Platform servicing Transaction Management and Consulting Business Line teams
Lead the integration of existing PS Platform teams, mapping and aligning products, processes, templates, and best practices across Transaction Management and Consulting teams
Identify onshore activity that should transition into the Platform through detailed analysis of existing activity and skills within current teams
Develop and implement a standardised engagement and charging model for global Platform services
Embed activity into the existing Analytics Services management structure and support with a growth aligned hiring plan for Platform hubs across nearshore and offshore locations
Support a geographic coverage model to balance workload across regions, service types, and account maturity levels
Define and operationalise standardised service delivery models covering request prioritisation, pipeline management, and customisation
Establish performance frameworks measuring benefit, client satisfaction, resource forecasting, and delivery efficiency
Develop and implement learning and development programmes to upskill and onboard staff in line with new platform capabilities
Build an innovation pipeline in collaboration with Advanced Analytics and the Technology Platform team, focusing on automation, artificial intelligence, and cross business product development
Operational Support: Work closely with the operational team to provide strategic oversight and guidance to the India CoE, ensuring optimum delivery and resource utilisation
Manage complex delivery escalations, track work in progress, and resolve executive level roadblocks
Oversee pipeline prioritisation and governance for high impact or urgent client requests
Conduct regular delivery reviews, feedback sessions, and lessons learned analyses to drive continual improvement
Stakeholder and Relationship Management: Engage and manage relationships with global and regional leadership across Transaction Management, Consulting, and the business support teams
Represent the PS Platform in global and regional forums, communicating progress, key achievements, and innovation outcomes
Partner with business lines to extend CoE adoption, pursue new offshoring and automation opportunities, and promote collaboration across business lines
Identify new service and product opportunities based on client needs, market trends, and technology advancements

Requirements

At least ten years of experience in business transformation, consulting, operations, or strategic enablement within a global matrixed organisation
Proven track record leading large scale integration, process harmonisation, or platform transformation programmes
Strong stakeholder management experience with the ability to influence senior leaders and balance multiple regional priorities
Deep understanding of shared services, offshoring, or managed service delivery models in a professional services or real estate context
Excellent analytical and commercial acumen with the ability to design engagement and pricing models
Demonstrated experience driving performance improvement through metrics, automation, and workforce planning
Strong communication and facilitation skills with the ability to lead cross functional initiatives
Bachelor’s degree required
Master’s degree in Business, Operations, or a related field preferred

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Ps Platform Project Lead

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