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Morson Talent Logo Morson Talent · IT - Software Development

Provisioning Service Desk Engineer

United Kingdom, Norfolk 30000.00 - 35000.00 GBP / Year · Job Posted May 16, 2026
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Job Description

Morson Edge have partnered with a leading Managed Service Provider in Norfolk is seeking a Provisioning Service Desk Engineer to join its growing operations team. This role sits within a dedicated provisioning function focused on planned IT change requests and user lifecycle management. The successful candidate will thrive in a structured, process-driven environment and enjoy delivering accurate, high-quality technical administration across multiple client environments. This is an excellent opportunity for someone with MSP or multi-client support experience looking to develop within a modern, fast-growing technology business operating in highly regulated environments.

Job Responsibility

  • Managing user onboarding, offboarding, account provisioning, and decommissioning
  • Supporting Microsoft 365, MFA, Intune, and Windows 11 environments
  • Configuring Autopilot and MDM profiles
  • Managing permissions, password resets, and access requests
  • Updating tickets and documentation accurately within ConnectWise
  • Communicating with end users via phone, email, and ticketing systems
  • Working closely with the wider service desk team to manage ticket allocation and workflow
  • Identifying opportunities for process and documentation improvements
  • Maintaining consistent performance

Requirements

  • Microsoft 365 administration
  • MFA and Entra ID / Azure AD
  • Intune and Autopilot
  • Windows 11 support and deployment
  • Endpoint and device provisioning
  • TrendMicro Anti-Virus
  • UniFi WiFi and switching environments
  • Strong written and verbal communication skills
  • Excellent attention to detail
  • A process-driven mindset
  • Reliability and resilience under workload pressure
  • Experience within an MSP or multi-client environment (preferred)

Nice to have

Experience within an MSP or multi-client environment (preferred)

What we offer

  • 25 days holiday plus bank holidays
  • Contributory pension scheme
  • Health insurance
  • Structured training and personal development plans
  • Regular performance reviews and 1:1 support
  • Laptop and home working equipment provided
  • Regular team socials and company events
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