Provisioning Service Desk Engineer Job at Morson Talent (Norfolk)

It Service Desk Engineer

We are looking for a proactive and customer-focused IT Service Desk Engineer to ...

Location

Netherlands , Rotterdam

Salary:

Not provided

Hunter Douglas

Expiration Date

Until further notice

Requirements

1–3 years’ experience in an IT service desk or support role
Strong knowledge of: Windows 10/11
Active Directory
Microsoft 365
Familiarity with ITSM tools (ideally Jira Service Management)
Understanding of ITIL principles
Excellent troubleshooting and customer service skills
Ability to prioritise tasks and perform under pressure

Job Responsibility

Provide 1st and 2nd line support across hardware, software, and network issues
Log, troubleshoot, and resolve tickets using Jira Service Management (JSM)
Ensure timely resolution in line with agreed SLAs
Manage joiners, movers, and leavers (JML processes)
Ensure compliance with security policies and SOX requirements
Provision, configure, and maintain laptops, desktops, and mobile devices
Support patching, vulnerability management, and compliance activities
Troubleshoot issues across Microsoft 365, VoIP, Citrix, and enterprise applications
Maintain and enhance knowledge base articles
Identify opportunities for automation and process optimisation

What we offer

Work in a dynamic, international environment across EMEA
Be part of a team driving service excellence and continuous improvement
Opportunity to grow your career within a structured ITIL-based organisation
Exposure to modern enterprise tools and technologies

Fulltime

Service Desk Engineer

We’re looking for a proactive Service Desk Engineer to keep our global teams pro...

Location

United Kingdom , Surrey, Greater London

Salary:

Not provided

Retail Insight

Expiration Date

Until further notice

Requirements

Proven experience working with a wide range of Microsoft Windows tools 10/11 (install/reinstall, printers, VPN, AV)
Considerable knowledge of Microsoft Office / Microsoft 365 (Outlook, Teams, Word, Excel) and Office 365 users
Confident understanding of security best practice—RBAC, least privilege, separation of duties, MFA
Clear, confident communicator (written and verbal), calm under pressure, and highly organised
Azure AD / Entra ID for user and role‑based access

Job Responsibility

User account management
Provision, modify and deprovision user accounts promptly
Coordinate equipment moves and set‑ups with internal teams
Access control
Grant and revoke access in line with policy and approvals
Manage licence and subscription requests end‑to‑end
Remote support
Troubleshoot hardware/software issues with clear, patient guidance
Arrange device repairs and organise temporary replacements
Ticketing & service quality

What we offer

Flexible Working – Enjoy a hybrid work model (3 days in the office) with flexibility based on business needs, plus a work from anywhere policy
Time Off – 25 days annual leave (+ bank holidays), increasing with length of service, plus an extra day off for your birthday
We also operate summer hours
Learning & Development – Access a vast range of courses through our learning platform and benefit from structured career progression plans
Health & Wellbeing – Private Medical Insurance, a healthcare cash plan, and mental health support via Help@Hand
Plus, we’ll ensure you have a safe and productive home setup with a workspace assessment
Giving Back – Take paid volunteer days to support your local community, donate to your chosen charity through salary sacrifice (we’ll match it!), and make a difference with Give as You Earn
Extra Perks – A car purchase scheme to make buying a new car easier, plus access to additional benefits through our online platform, including gym discounts

Fulltime

Enterprise Service Desk Analyst

Astrion has an exciting opportunity for an Enterprise Service Desk Analyst to su...

Location

United States , Huntsville

Salary:

Not provided

Astrion

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field with 2+ years of relevant IT experience OR Associate degree with 5+ years of related experience
Minimum of 2 years of experience in a Service Desk Analyst or IT support role
Current relevant IT Industry certification(s) that meet DoD 8140 requirements (CompTIA Security+ preferred)
Strong understanding of Windows 11 environments, Microsoft Office 365, Azure Gov, and enterprise IT support operations
Experience with Microsoft Defender, Intune, Remote Support tools, and Microsoft Entra ID
Ability to diagnose and resolve advanced technical issues involving workstations, mobile devices, VPN connectivity, MFA, and enterprise applications
Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment
Excellent customer service, communication, and leadership skills
Ability to work collaboratively with infrastructure, cybersecurity, and compliance teams
Strong organizational skills with the ability to manage multiple priorities and escalations

Job Responsibility

Contribute to daily Enterprise Service Desk operations and ensure timely resolution of end-user support requests
Provide technical support for hardware, software, mobile devices, and enterprise applications
Manage and prioritize Help Desk tickets while maintaining excellent customer service standards
Support workstation setup and provisioning including operating system installation, updates, and Azure enrollment
Configure, maintain, and troubleshoot company laptop/desktop systems and related IT peripherals
Support user account administration including password resets, MFA enrollment, and Office 365 account management
Assist users with VPN connectivity, remote access, and enterprise collaboration tools
Provide onboarding support for new employees including workstation setup and initial credential distribution
Troubleshoot hardware, software, printer, and connectivity issues
Support enterprise asset management and configuration management processes

What we offer

Competitive salaries
Continuing education assistance
Professional development
Multiple healthcare benefits package options
401K with employer matching
Competitive time off policy along with a federally recognized holiday schedule

Fulltime

Endpoint Engineer

We are seeking a highly experienced Endpoint Engineer to lead enterprise endpoin...

Location

United States , Washington, DC

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree in IT, Computer Science, Engineering, or related field
7-10 years of experience in endpoint engineering / management
Deep expertise with Microsoft Intune and Windows endpoint administration
Experience managing multi-platform environments (Windows + mobile/Apple)
Strong experience in endpoint security, compliance, and lifecycle management
Hands-on experience with Autopilot, Microsoft Defender for Endpoint, and PowerShell
Ability to obtain and maintain Public Trust clearance

Job Responsibility

Lead full lifecycle management of enterprise endpoints (Windows, virtual, and mobile devices)
Oversee provisioning, configuration, deployment, and decommissioning activities
Manage enterprise application packaging, deployment, and maintenance
Validate endpoint configurations in pre-production environments
Define and enforce endpoint baselines, compliance policies, and security controls
Lead patching and vulnerability remediation efforts
Maintain documentation, SOPs, and architecture artifacts for audit readiness
Ensure adherence to zero-trust and regulatory compliance standards
Serve as SME for Microsoft Intune (policies, compliance, and application delivery)
Lead Autopilot onboarding workflows and endpoint provisioning strategies

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

Help Desk Lead

Lead help desk operations supporting both cloud-based and on-premises environmen...

Location

United States , Doral

Salary:

Not provided

Barbaricum

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent professional experience
Experience managing a help desk or service desk team in an enterprise environment
Experience implementing IT support workflows and ensuring SLA compliance
Experience with ticketing platforms such as ServiceNow, JIRA, or similar service management tools
Experience supporting remote desktop management, enterprise device provisioning, and IT asset tracking
Strong troubleshooting, incident management, and customer service skills

Job Responsibility

Lead and manage day-to-day help desk operations supporting enterprise users and mission systems
Supervise and mentor help desk personnel, ensuring effective service delivery and customer support
Manage ticket queues, escalations, and incident resolution activities using enterprise ticketing platforms
Implement and maintain IT support workflows, processes, and service management best practices
Monitor and report on Service Level Agreement (SLA) performance and help desk metrics
Coordinate support activities across cloud-based and on-premises environments
Support enterprise device provisioning, account management, and IT asset tracking activities
Troubleshoot and resolve complex technical issues while serving as an escalation point for support staff
Collaborate with infrastructure, cybersecurity, and engineering teams to support operational continuity and user satisfaction

Fulltime

Senior Director Information Technology

Are you looking for an impactful role where you finish the workday knowing you h...

Location

United States

Salary:

167703.00 - 268325.00 USD / Year

One Call

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Systems, or related discipline, or equivalent professional experience
advanced degree a plus
12+ years of progressive technology leadership experience in IT operations, end user computing, or IT services
6+ years leading multi-disciplinary IT organizations including managers and senior individual contributors
Demonstrated track record leading IT modernization, M&A integration, or service maturity transformation
Advanced knowledge of ITSM concepts, processes, and practices
experience operating in environments running ServiceNow strongly preferred
Deep expertise in end user computing across Windows and Apple platforms
Strong working knowledge of endpoint management platforms (Intune, JAMF, Workspace ONE)
Experience with enterprise productivity platforms (Microsoft 365, Teams, SharePoint, OneDrive)

Job Responsibility

Sets strategy for enterprise IT services, end user computing, and IT operations across One Call US and One Call Mexico
Drives ITSM process maturity across incident, problem, change, request, and asset management
Drives modernization of endpoint management and end user technology experience
Partners with security, infrastructure, and HR functions on identity, access, and onboarding workflows
Owns the IT services roadmap in support of enterprise transformation initiatives
Owns design and delivery of desktop, mobile, and endpoint experience across the enterprise
Drives standardization of Windows and Apple endpoint management (Intune, JAMF) including zero-though provisioning
Establishes endpoint security and compliance posture in partnership with security organization
Leads enterprise productivity platform strategy (Microsoft 365, Teams, SharePoint, OneDrive)
Owns hardware lifecycle management, asset management, and procurement strategy across US and Mexico

What we offer

Remote Work
Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
401(k) matching program
company-paid life insurance and short and long-term disability coverage
Supportive Services: Colleague Assistance Program that provides free counseling and financial services
One Call Foundation provides financial assistance during times of unexpected hardships

Fulltime

Solutions Engineer Senior

The Senior Solutions Engineer is a hands-on technical problem-solver who operate...

Location

United States

Salary:

120442.00 - 192707.00 USD / Year

One Call

Expiration Date

Until further notice

Requirements

5-8 years of hands-on experience in endpoint engineering, IT infrastructure, or systems engineering
Deep expertise in JAMF Pro (or equivalent Apple MDM platform) including zero-touch deployment, configuration profiles, smart groups, and application management
Strong experience with macOS, iOS, and Windows endpoint management in an enterprise environment
Experience deploying and troubleshooting endpoint security agents (EDR, endpoint privilege management, anti-ransomware) and network security clients (ZTNA, VPN, secure web gateway) in enterprise environments
Scripting proficiency in at least two of: Bash, Python, PowerShell, AppleScript
Experience working in environments with mixed device fleets and complex network topologies

Job Responsibility

Own the design, deployment, and ongoing management of JAMF Pro for macOS and iOS device management across the enterprise
Build and maintain zero-touch provisioning workflows for endpoint delivery, ensuring devices are production-ready at unboxing with all required configurations, security policies, and applications
Develop and enforce endpoint standards, imaging workflows, and lifecycle management practices for Apple devices alongside the existing Windows endpoint environment
Partner with endpoint engineering and service desk teams to deliver a seamless, reliable end-user experience across both platforms—reducing friction, accelerating onboarding, and improving employee satisfaction with IT
Deploy, configure, and troubleshoot endpoint security agents across managed device fleets, including EDR, anti-ransomware, endpoint privilege management, encryption enforcement, and DLP tooling
Manage endpoint deployment and client-side operations for network security and remote access platforms—installation, policy troubleshooting, tunnel configurations, and integration with endpoint management workflows
Ensure endpoint agents are consistently deployed, updated, and reporting across both Apple and Windows fleets using MDM platforms (JAMF, Intune) as delivery mechanisms where applicable
Collaborate with security and infrastructure teams to maintain endpoint compliance posture aligned with enterprise security policy and audit requirements
Serve as a deployable technical resource across IT teams—assigned to diagnose systemic issues, broken processes, or underperforming tooling, and deliver findings and actionable recommendations to IT leadership
Conduct root cause analysis on recurring incidents, integration failures, or gaps in operational tooling, and drive resolution or remediation plans

What we offer

Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home
Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
401(k) matching program
company-paid life insurance and short and long-term disability coverage
Supportive Services: Colleague Assistance Program that provides free counseling and financial services
One Call Foundation provides colleagues financial assistance during times of unexpected hardships

Fulltime

Systems Operation Analyst

A NEW BREED OF ENTERTAINMENT With almost 150 years of proud horseracing history...

Location

Canada , Etobicoke

Salary:

90000.00 - 105000.00 USD / Year

Woodbine Entertainment Group

Expiration Date

Until further notice

Requirements

Minimum 5+ years of deep, hands-on engineering experience spanning advanced network administration, cloud infrastructure engineering, and enterprise-scale desktop management
Networking & Firewalls: Advanced technical expertise in configuring, optimizing, and maintaining core networking protocols, enterprise perimeter firewalls, and hybrid cloud network routing fabrics
Cloud & Virtualization: Proven track record ensuring the seamless scaling, stability, and administration of enterprise virtualization layers (VMs, host clusters, HCI platforms) alongside public cloud architectures within Azure, AWS, or GCP
M365 & MDM: Extensive, deep technical command over the comprehensive Microsoft 365 ecosystem and Microsoft Intune to orchestrate advanced software packaging, rigorous device compliance baselines, and complex multi-OS enterprise endpoint lifecycles
Escalation Support: Demonstrated experience serving as a Tier 3 escalation engineer, resolving deep-seated, systemic infrastructure failures within a structured Service Desk or TSC environment
Automation: Proficiency in architecting and deploying production-grade PowerShell, Bash, or Python scripts to automate complex infrastructure provisioning, system configurations, or routine administrative routines

Job Responsibility

Monitoring, troubleshooting, and maintaining performance across core network routing, perimeter firewalls, and multi-platform cloud ecosystems, including Azure, AWS, and GCP
Ensuring the stability and optimization of advanced virtual machine environments, spanning traditional hypervisors and modern Hyper-Converged Infrastructure (HCI)
Serving as the primary technical engine for modern workplace services, leveraging Microsoft Intune and the full Microsoft 365 suite to manage silent application packaging, device compliance, and multi-OS enterprise endpoint lifecycles
Serving as a vital escalation point for the Technical Support Center (TSC) team, taking ownership of deep, complex technical issues and actively helping to upskill frontline analysts

Fulltime

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Provisioning Service Desk Engineer

Job Description

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Requirements

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