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Provisioning Coordinator

United Kingdom, High Wycombe Employment contract 18000.00 - 23000.00 GBP / Year · Job Posted December 01, 2025
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Job Description

Following an intensive training period the successful applicant will be responsible for a smooth and seamless provision of telecom services, which will involve managing the process from contact with the customer through to full set up of the contracted service(s) to the customer’s satisfaction.

Job Responsibility

  • Order management
  • Testing and service delivery
  • Business development
  • Fault resolution
  • Account set up
  • Tracking orders
  • Liaise with customers and suppliers
  • Escalated issue handling
  • Progress reports
  • Contract scrutiny
  • Customer contact and ordering services via CRM system within agreed SLA's
  • Management and coordination of order workloads, progress reports and service updates

Requirements

  • Strong communicator at all levels (oral and written)
  • Strong organisational skills
  • Ability to multi-task
  • Tact and diplomacy
  • Good telephone manner
  • Ability to meet deadlines
  • Aptitude for following/adhering to procedures
  • Ability to understand and carry out detailed instructions
  • Numerate and literate
  • Minimum GCSE level Maths and English
  • Basic skill level of Microsoft Word and Excel

Nice to have

Having worked within the telecom industry

What we offer

Full training provided

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