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360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Administration

Provisioning Coordinator

United Kingdom, Solihull Employment contract 30000.00 - 35000.00 GBP / Year · Job Posted May 27, 2026
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Job Description

At Convergence Group, we’re on a mission to make business connectivity simple - like a true utility - cutting through complexity and putting customers first. As we continue to grow, we’re looking for a Provisioning Coordinator to keep things moving behind the scenes. You’ll be the go-to person making sure orders flow smoothly from sale to live service - connecting the dots across teams and suppliers, staying one step ahead of potential delays, and keeping everything on track so services go live without a hitch.

Job Responsibility

  • Keep orders moving - take ownership of customer orders from sales acceptance through service provisioning to live service
  • Keeping everyone in the loop - communicate clearly and consistently with customer and stakeholders via Phone, Teams and email
  • Working across teams - collaborate with Sales Ops, NOC, Project Management, and suppliers
  • Staying on top of your queue - manage your workload effectively, prioritising blocked or at-risk orders
  • Hitting the right results - consistently deliver against key targets, including >95% of order updates completed on time, and reducing Mean Time to Provide (MTTP)

Requirements

  • A minimum of 1 years experience in the provisioning of orders in the telecoms industry
  • ideally connectivity such as Ethernet or broadband (i.e. EAD, P2P, FTTP, SoGEA etc)
  • Experience working with telecoms suppliers e.g. Openreach, BT Wholesale, Virgin or other ISP/MSP
  • Familiarity with order processing
  • Strong organisation and time management skills
  • Clear and confident communication - comfortable picking up the phone
  • High attention to detail and a proactive mindset
  • Confident using Microsoft Office tools, including Excel
  • A minimum of 5 GCSE's including English
  • Ability to pass BPSS and other clearance checks

Nice to have

  • Experience of project coordination (e.g. Prince2) would be a bonus
  • Dog-friendly office

What we offer

  • 33 days holiday (including bank holidays)
  • Private medical insurance
  • Enhanced pension, income protection & life assurance
  • Hybrid working - 3 days a week in the Solihull office
  • Dog-friendly office
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