Provider Support Liaison

• Serve as the primary resource for requests from Operations requiring outreach to physician offices for updated referrals, missing or corrected provider documentation, physician signatures, letters of medical necessity, clinical notes or supporting records, and other provider-facing administrative requirements
• Triage incoming requests based on urgency, patient need, and operational deadlines
• Prioritize and execute requests with speed, accuracy, and professionalism
• Contact physician offices in-person or via phone, fax, secure email, Provider portal, or other approved communication channels to obtain necessary documents
• Build productive working relationships with office staff, referral coordinators, medical assistants, and practice administrators
• Follow up persistently and professionally until requests are resolved
• Maintain awareness of each office’s preferred workflows and communication methods
• Partner closely with Operations, Referral Intake, Scheduling, Clinical, and Physician Liaison teams to ensure alignment on outstanding needs
• Communicate status updates clearly and proactively on open requests
• Escalate barriers or delays to the appropriate Physician Liaison or leadership when relationship intervention is needed
• Help define and refine workflows for request routing, ownership, and follow-up during the pilot phase
• Maintain accurate records of all requests, actions taken, status updates, and outcomes in Salesforce
• Ensure all obtained documentation is routed appropriately and in a timely manner to internal stakeholders
• Track turnaround times, completion rates, and common sources of delay to support pilot measurement and future process improvements
• Identify recurring office issues or documentation trends that can be addressed proactively

• 2+ years of experience in healthcare operations, physician relations support, referral management, intake, care coordination, or medical office coordination
• Experience working with physician offices, referrals, authorizations, or medical documentation workflows
• Demonstrated ability to work in clinical office or field environments professionally
• Proficiency in Salesforce or comparable CRM platform
• Strong written and verbal communication skills
• Comfortable navigating cross-functional relationships with Operations, Intake, and field-based teams
• Highly organized with the ability to manage multiple open tasks and competing priorities
• Completely comfortable driving and spending time in the car
• Must have access to reliable transportation

Bonus