Provider Services Supervisor

• Supervise the day-to-day operations of the Provider Services and Agreements Unit while supporting staff productivity and performance
• Partner with the Quality Assurance team to review audit findings, identify trends, and implement corrective actions to improve compliance with internal and external standards
• Develop and implement process improvements that increase operational efficiency and enhance service delivery
• Collect, analyze, and publish monthly quality assurance and performance metrics
• Coordinate and facilitate training programs for staff, providers, and families
• Monitor quality initiatives and recommend workflow improvements to support continuous process enhancement
• Collaborate with cross-functional departments to improve communication, operational procedures, and service delivery
• Maintain, update, and distribute program materials, policies, procedures, and communications for internal and external stakeholders
• Research, document, and respond to payment-related inquiries and findings resulting from monitoring reviews
• Support departmental goals by ensuring compliance with organizational policies and applicable program regulations

• Bachelor's degree in Accounting, Business Administration, Human Services, Social Services, Public Administration, or a related field preferred. Relevant professional experience may be substituted for education
• Minimum of 3–5 years of supervisory experience leading teams of 4–8 or more employees
• Experience managing quality assurance initiatives, compliance reviews, or operational improvement projects
• Strong analytical, organizational, and problem-solving skills
• Excellent written and verbal communication skills with the ability to collaborate across multiple departments
• Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook
• Ability to prioritize multiple projects and meet deadlines in a fast-paced environment
• Experience in a nonprofit, social services, government-funded program, or community-based organization is highly preferred

Experience in a nonprofit, social services, government-funded program, or community-based organization

• Medical, vision, dental, and life and disability insurance
• enrollment in company 401(k) plan