Provider Relations Liaison

The Provider Relations Liaison serves as the primary point of contact for assigned, high-profile providers and provider groups (including individual providers and small group practices). This role is responsible for establishing, strengthening, and maintaining productive, long-term relationships by proactively addressing complex issues related to policies and procedures, plan design, contract language, claims, compensation, and provider education. The role collaborates closely with internal business partners to resolve escalated concerns, ensure operational excellence, and deliver a consistent, high-quality provider experience.