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This role is responsible for building and maintaining strong partnerships between the health plan and contracted provider networks. The Provider Engagement Manager serves as the primary liaison between providers and the health plan, driving performance improvement across quality, cost, utilization, and value-based care initiatives.
Job Responsibility:
Serve as the primary point of contact for assigned providers
Build strong, consultative relationships to ensure high-quality care delivery
Conduct regular in-person physician visits to provide real-time support and guidance
Perform provider orientations and ongoing education, including updating training materials
Triage and resolve provider issues in collaboration with internal teams
Investigate, resolve, and communicate provider claims issues
Initiate and maintain accurate provider demographic data updates
Educate providers on referrals, claims submission, EDI, website tools, and policies
Manage network performance using a consultative, data-driven approach
Evaluate provider performance and develop improvement strategies
Drive performance in key areas including: HEDIS / Quality Measures
Drive performance in key areas including: Risk / Pay-for-Quality (P4Q)
Drive performance in key areas including: Medical Loss Ratio (MLR) / Health Benefit Ratio (HBR)
Drive performance in key areas including: Cost and utilization management
Support and align providers with value-based care model initiatives
Complete special projects as assigned
Travel locally up to 4 days per week
Perform other duties as required
Ensure compliance with all policies, standards, and regulations
Requirements:
Bachelor’s degree in a related field or equivalent experience
2+ years of provider engagement or account management experience
Project management experience in a medical group, IPA, or health plan setting
Strong working knowledge of: HEDIS / Quality metrics
Strong working knowledge of: Cost and utilization management
Strong working knowledge of: Value-based care models
What we offer:
Competitive base pay
Medical, dental, and vision insurance
401(k) and employee stock purchase plans
Tuition reimbursement
Paid time off and holidays
Flexible work arrangements (field, hybrid, or office-based as applicable)