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Provider Growth Associate

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Tandem

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Location:
United States , New York

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Category:
Sales

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Contract Type:
Not provided

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Salary:

65000.00 - 75000.00 USD / Year
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Job Description:

As a member of our Provider Growth team, you will be responsible for helping new provider organizations go from first contact to full activation. Your job is to make onboarding fast, simple, and effective — ensuring every new user sees value early and often. You will conduct outreach, run onboarding sessions, build self-serve tools, and guide practices through real-world integration of Tandem into their day-to-day workflows.

Job Responsibility:

  • Own the end-to-end onboarding experience for new provider organizations, from first contact all the way through to full activation
  • Build, maintain, and close a list of target accounts, in partnership with RevOps & Analytics teams
  • Drive outreach and engagement to help bring new practices into the funnel and get them excited to try Tandem
  • Host product demos, training sessions, onboarding walkthroughs, and develop materials tailored to different user types (e.g., staff, clinicians, administrators)
  • Build and refine repeatable playbooks and self-serve resources to help onboarding scale efficiently
  • Monitor activation and adoption data to identify blockers and intervene proactively
  • Drive usage of key features by helping providers understand how to incorporate them into real-world workflows, and gather feedback on those features to inform Product improvements
  • Partner with ops, product, and engineering teams to ensure a cohesive and high-quality user journey

Requirements:

  • Proven track record in sales, customer success, or implementation, ideally in a startup or health tech environment
  • A strong sense of user empathy, especially for providers and staff juggling high workloads (familiarity with healthcare workflows, provider practices, or EHRs is a big plus)
  • Excellent communication skills — clear, patient, personable, and confident
  • Comfort with ambiguity and context switching
  • you can roll up your sleeves and figure things out fast
  • Ability to master new complex technology tools quickly and work with data
  • High NPS with your former teammates
  • Experience with Hubspot or similar CRM platforms

Nice to have:

Familiarity with healthcare workflows, provider practices, or EHRs

What we offer:
  • Fully covered medical, vision, and dental insurance
  • Memberships for One Medical, Talkspace, Teladoc, and Kindbody
  • Unlimited paid time off (PTO) and 16 weeks of parental leave
  • 401K plan setup, FSA option, commuter benefits, and DashPass
  • Lunch at the office every day and Dinner at the office after 7 pm
  • Offers Equity
  • Offers Commission

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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