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The Provider Enrollment Specialist supports Medicaid provider enrollment and file maintenance activities by interacting professionally with healthcare providers and ancillary staff. This role ensures accurate, timely processing of enrollment applications and maintenance requests while meeting daily productivity and quality standards. This is a production-driven, detail-oriented role that requires strong communication skills, independent decision-making, and the ability to work effectively in a fast-paced, compliance-focused environment.
Job Responsibility:
Process 100 percent of assigned provider enrollment applications and maintenance requests to completion using documented work instructions
Meet or exceed minimum daily production targets
Identify deficiencies and notify providers of incomplete or inaccurate applications
Revise deficiencies and submit corrections based on Quality Assurance audit findings
Respond to provider inquiries regarding application status
Research and contact providers by phone to resolve enrollment application issues as needed
Adhere to Quality Assurance standards to maintain required minimum quality scores
Maintain strict confidentiality of provider information and files in compliance with HIPAA requirements
Make recommendations to management to improve efficiency and effectiveness of enrollment processes
Flexibility to work overtime based on daily production inventory requirements
Perform additional duties as assigned by leadership
Requirements:
Minimum of 6 months of recent experience enrolling and credentialing healthcare providers
At least 1 year of professional experience in customer service, data entry, or a related role
Mid-to-high level computer proficiency, including Microsoft Office applications
Excellent verbal and written communication skills
Strong attention to detail with a quality-focused mindset
Ability to work independently while following direction and meeting deadlines
Nice to have:
Recent hands-on experience with healthcare provider enrollment and credentialing
Strong critical thinking skills to analyze enrollment applications and resolve issues
Self-motivated, organized, and accountable for assigned workloads
Ability to adapt to changing priorities and procedures in a fast-moving environment
Willingness to learn multiple enrollment types and commit to ongoing skill development