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To ensure timely and accurate follow-up with payers for provider enrollment applications by using professional phone and email communication, resolving pending issues, and supporting the enrollment lifecycle through high-quality interactions.
Job Responsibility
Make outbound calls and send professional emails to payers, enrollment departments, and provider relations teams to check the status of submitted applications
Document all communication accurately and update status trackers/CRM systems in real time
Maintain strong phone/email etiquette to represent the provider and the organization professionally
Track all submitted applications—new enrollment, revalidation, demographic updates, and terminations
Identify missing information, additional documentation requirements, or payer-specific clarifications
Escalate urgent or stuck applications to the Senior Analyst/Team Lead
Research and troubleshoot issues such as incorrect provider data, incomplete documentation, NPI/taxonomy mismatches, or portal discrepancies
Coordinate with internal teams (Enrollment, Credentialing, Data Management) to resolve blockers and re-submit required information
Ensure timely follow-up cycles to avoid processing delays
Adhere to payer-specific guidelines, call handling standards, and documentation norms
Ensure all communication, follow-ups, and payer responses are captured accurately for audit and compliance purposes
Follow HIPAA and internal confidentiality standards
Work efficiently through daily call queues and email follow-up tasks
Prioritize escalations and time-sensitive cases based on SLO/TAT expectations
Participate in huddles, training sessions, and process updates as required
Requirements
Experience in Provider Enrollment OR Healthcare Voice Processes such as AR calling, RCM calling, prior authorization, or patient services
Strong phone etiquette, email writing skills, and clarity in communication
Ability to handle payer conversations confidently and professionally
Basic understanding of healthcare provider types, NPI, CAQH, and payer enrollment workflows (preferred but not mandatory)
Comfortable working in a fast-paced, metric-driven operational environment
Nice to have
Experience using payer portals, CRM tools, or workflow management systems
Exposure to provider credentialing or healthcare operations
Ability to identify issues and communicate them effectively to senior team members