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Provider Enrollment Follow-up Specialist

India, Chennai · Job Posted April 05, 2026

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Job Description

To ensure timely and accurate follow-up with payers for provider enrollment applications by using professional phone and email communication, resolving pending issues, and supporting the enrollment lifecycle through high-quality interactions.

Job Responsibility

  • Make outbound calls and send professional emails to payers, enrollment departments, and provider relations teams to check the status of submitted applications
  • Document all communication accurately and update status trackers/CRM systems in real time
  • Maintain strong phone/email etiquette to represent the provider and the organization professionally
  • Track all submitted applications—new enrollment, revalidation, demographic updates, and terminations
  • Identify missing information, additional documentation requirements, or payer-specific clarifications
  • Escalate urgent or stuck applications to the Senior Analyst/Team Lead
  • Research and troubleshoot issues such as incorrect provider data, incomplete documentation, NPI/taxonomy mismatches, or portal discrepancies
  • Coordinate with internal teams (Enrollment, Credentialing, Data Management) to resolve blockers and re-submit required information
  • Ensure timely follow-up cycles to avoid processing delays
  • Adhere to payer-specific guidelines, call handling standards, and documentation norms
  • Ensure all communication, follow-ups, and payer responses are captured accurately for audit and compliance purposes
  • Follow HIPAA and internal confidentiality standards
  • Work efficiently through daily call queues and email follow-up tasks
  • Prioritize escalations and time-sensitive cases based on SLO/TAT expectations
  • Participate in huddles, training sessions, and process updates as required

Requirements

  • Experience in Provider Enrollment OR Healthcare Voice Processes such as AR calling, RCM calling, prior authorization, or patient services
  • Strong phone etiquette, email writing skills, and clarity in communication
  • Ability to handle payer conversations confidently and professionally
  • Basic understanding of healthcare provider types, NPI, CAQH, and payer enrollment workflows (preferred but not mandatory)
  • Comfortable working in a fast-paced, metric-driven operational environment

Nice to have

  • Experience using payer portals, CRM tools, or workflow management systems
  • Exposure to provider credentialing or healthcare operations
  • Ability to identify issues and communicate them effectively to senior team members

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