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Provider Enrollment Follow-up Specialist

India, Chennai · Job Posted April 05, 2026

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Job Description

To ensure timely and accurate follow-up with payers for provider enrollment applications, resolve pending issues, and support the enrollment lifecycle through professional communication.

Job Responsibility

  • Payer Follow-ups: Conduct outbound calls and send professional emails to payers to track application status
  • Status Management: Manage new enrollments, revalidations, demographic updates, and terminations
  • Issue Resolution: Troubleshoot data discrepancies (NPI/Taxonomy) and coordinate with internal teams to resolve blockers
  • Compliance: Adhere to HIPAA, payer-specific guidelines, and internal documentation standards
  • Productivity: Manage daily call queues and prioritize tasks based on SLO/TAT expectations

Requirements

  • Experience in Provider Enrollment or Healthcare Voice Processes (AR, RCM, or Prior Authorization)
  • Strong phone etiquette and professional email writing skills
  • Understanding of provider types, NPI, CAQH, and enrollment workflows is preferred
  • Familiarity with major payers (Medicare, Medicaid, UHC, Aetna, Cigna, BCBS) and payer portals

What we offer

Cab facility provided

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