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To ensure timely and accurate follow-up with payers for provider enrollment applications, resolve pending issues, and support the enrollment lifecycle through professional communication.
Job Responsibility
Payer Follow-ups: Conduct outbound calls and send professional emails to payers to track application status
Status Management: Manage new enrollments, revalidations, demographic updates, and terminations
Issue Resolution: Troubleshoot data discrepancies (NPI/Taxonomy) and coordinate with internal teams to resolve blockers
Compliance: Adhere to HIPAA, payer-specific guidelines, and internal documentation standards
Productivity: Manage daily call queues and prioritize tasks based on SLO/TAT expectations
Requirements
Experience in Provider Enrollment or Healthcare Voice Processes (AR, RCM, or Prior Authorization)
Strong phone etiquette and professional email writing skills
Understanding of provider types, NPI, CAQH, and enrollment workflows is preferred
Familiarity with major payers (Medicare, Medicaid, UHC, Aetna, Cigna, BCBS) and payer portals